Berluti Client Development and Events Assistant Intern

Berluti, the unique men's Maison of the LVMH Group, was founded in Paris in 1895. Over four generations, it has cultivated excellence and craftsmanship in shoemaking, expanding into leather goods in 2005 and ready-to-wear collections in 2011. Berluti offers innovative lifestyle collections while maintaining its traditional spirit, with a distribution network of nearly 70 boutiques worldwide.

1. Support CRM analyses by updating monthly client indicators per boutique.
2. Participate in developing CRM action plans for each boutique.
3. Act as the point of contact for European boutiques regarding CRM tools and centralize their needs.
4. Support the implementation of digital tools and projects in boutiques.
5. Supervise newsletter dispatches in collaboration with the central CRM service.
6. Coordinate client events within the retail network.
7. Serve as the operational liaison for boutiques in event implementation.
8. Conduct monthly qualitative and quantitative analysis of the 'client experience' including Voices and mystery shopping.
9. Engage with internal stakeholders such as managers, sales advisors, Marketing, CRM, and Communication teams.

1. Bac +4/5, Business School or equivalent university degree
2. Fluent in English

1. Proficiency in IT tools, particularly Excel and PowerPoint
2. Attention to detail, analytical skills, and synthesis ability
3. Sensitivity to the luxury sector and customer service orientation
4. Strong communication skills, interpersonal skills, commercial acumen, and agility

Entry-level

Bac +4/5, Business School or equivalent university degree

Hybrid working mode

Located in Paris 8ème, Berluti fosters a culture of excellence and innovation in the luxury sector, with a strong emphasis on customer experience and service.