Berluti Client Advisor

Kowloon • China

Tuesday, August 12, 2025

Berluti, a distinguished name within the Fashion & Leather Goods sector, is renowned for its artisanal craftsmanship and sophisticated designs. As part of the LVMH conglomerate, Berluti benefits from the vast resources and global presence of one of the world's leading luxury groups. The brand is committed to excellence and innovation, offering a dynamic environment for career growth and professional development.

1. Represent the brand to customers, contributing to achieving both quantitative and qualitative store objectives.
2. Induce customer purchases, foster satisfaction and loyalty, and provide exceptional customer service.
3. Perform daily sales work and client servicing in accordance with company standards.
4. Complete sales transactions, adapting products to meet customer needs and achieving established sales goals.
5. Provide pre- and post-sale assistance to customers, enhancing the brand's image and driving sales.
6. Ensure after-sales service aligns with company standards to maintain customer satisfaction and loyalty.
7. Stay updated on fashion trends and competitors.
8. Handle customer inquiries and complaints with managerial support.
9. Follow up with customers to build relationships and pave the way for future sales.
10. Manage customer portfolios through the Client Book and CRM actions.
11. Maintain merchandise, store displays, and overall store appearance according to company guidelines.
12. Possess in-depth knowledge of all products and stay up-to-date on the entire product collection.
13. Assist the Store Manager in various store operations activities, including reporting and inventory management.
14. Support projects and perform ad hoc duties such as stocktaking and store operations review.

1. Minimum 3 years of experience in a retail sales role, preferably in luxury fashion.
2. Strong interpersonal and communication skills.
3. Knowledge of fashion and luxury trends.
4. Ability to adapt and customize sales approaches to meet customer needs.
5. Familiarity with luxury CRM and customer management practices is a plus.
6. Ability to work effectively as part of a team.

1. Customer service excellence
2. Sales acumen
3. Product knowledge
4. CRM proficiency
5. Team collaboration
6. Problem-solving

A minimum of 3 years of experience in a retail sales role, preferably within the luxury fashion sector.

Opportunities for career growth and professional development within a prestigious luxury brand.

Berluti fosters a culture of excellence and innovation, where employees are encouraged to develop their skills and contribute to the brand's legacy of craftsmanship and sophistication. The work environment is dynamic and collaborative, reflecting the brand's commitment to quality and customer satisfaction.