Balenciaga Store Manager

Balenciaga, a renowned name in the luxury fashion industry, operates under the prestigious Kering Group, a global leader in luxury apparel and accessories. As an employer, Balenciaga is dedicated to fostering professional growth and development, offering employees the opportunity to thrive within the brand or across the Kering Group. The company is committed to creating a stimulating and fulfilling workplace environment that encourages creativity and excellence.

1. Manage a retail sales team and oversee daily store operations, including sales targets, KPIs, housekeeping, staff training, inventory management, and complaint handling.
2. Lead and motivate the retail sales team to provide exceptional customer service and achieve sales targets.
3. Ensure operational effectiveness and efficiency in accordance with Balenciaga's standards and requirements.
4. Attract, develop, and retain talent by creating a positive work environment and fostering a feedback culture.
5. Build and maintain a customer database, cultivating strong relationships with valuable customers and VIPs.

1. Prior experience in retail and customer service industries with a focus on people and store operation management.
2. Inclusive leadership style with excellent organizational skills.
3. Adaptability, persuasiveness, and a dynamic approach.
4. High sensitivity to client experiences and loyalty.
5. Proficiency in both spoken and written English and Chinese.

1. Proficiency in MS Office and other digital tools.
2. Strong leadership and motivational skills.
3. Excellent organizational and communication skills.
4. Ability to build and maintain client relationships.

Candidates should possess prior experience in retail and customer service industries, particularly in roles involving people and store operation management.

Balenciaga offers opportunities for professional development and growth within the brand and the Kering Group. Employees are empowered to create and sustain high-performing teams in a stimulating work environment.

Balenciaga is committed to fostering a diverse workforce and believes that diversity enriches both the workplace and the client experience. The company values inclusivity and equal opportunity, selecting talents based on competencies and alignment with brand behaviors. The workplace culture is centered around setting employees up for success and encouraging them to reach their full potential.