Balenciaga Store Manager

Seoul • South Korea

Sunday, March 1, 2026

Balenciaga, a distinguished house founded in 1917 by Cristóbal Balenciaga, has been a beacon of innovation and excellence in the fashion industry. Known for its avant-garde designs and commitment to quality, Balenciaga operates under the prestigious Kering Group, a global leader in luxury. The brand is celebrated for its conceptual ready-to-wear collections, leather goods, footwear, and accessories, with a strong emphasis on both men's and women's fashion. As an employer, Balenciaga is dedicated to fostering professional growth and creating an inspiring work environment for its employees.

1. Lead the store sales team, including assistant managers and staff, to achieve sales and KPI targets while adhering to procedures and guidelines.
2. Oversee brand engagement activities to maximize store potential and achieve qualitative and quantitative objectives.
3. Manage floor coverage, sales enhancement, visual merchandising, display, customer service, and operations.
4. Analyze daily, weekly, and monthly results, continuously evaluating performance.
5. Report to headquarters and share relevant information with the store team.
6. Monitor and understand the local competitive landscape and business environment.
7. Support the store in achieving specific qualitative and quantitative goals, leading team leaders.
8. Update the store team on KPI status and provide necessary support to achieve them.
9. Create and maintain a positive work environment, exemplifying brand behaviors and supporting the store team in doing the same.
10. Motivate and challenge the store team daily, preparing team and individual activities.
11. Manage staff issues in collaboration with store and team leaders.
12. Attract, develop, and retain talent, providing support to assistant managers and team members.
13. Contribute to sales team development by following up on clear objectives and providing timely, consistent feedback.
14. Share development plans with assistant managers and operations managers.
15. Build a motivated, capable team aware of fashion and luxury industry trends.
16. Act as a Balenciaga ambassador, maintaining and enhancing brand culture internally and externally.
17. Oversee clienteling activities in line with headquarters guidelines.
18. Maintain store atmosphere in alignment with brand image.
19. Deliver consistent Balenciaga signature and customer experiences.
20. Achieve customer satisfaction and engagement, maintaining Balenciaga's qualitative standards.
21. Follow up on CEE and NPS scores, taking action based on results.
22. Develop a clienteling mindset, enhancing customer loyalty from new clients to VICs.
23. Manage customer complaints and related sales procedures.
24. Network with influential figures in the luxury industry to strengthen customer loyalty, especially among VICs and VVICs.
25. Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
26. Strive to meet Balenciaga standards for store image, ensuring the store team does the same.
27. Plan, approve, organize, and prepare activities to manage workload with available resources.
28. Ensure the safety of products and valuables in the store.
29. Implement retail excellence guidelines in the store (FOH, BOH, store team).
30. Assist in supervising inventory activities and warehouse stock, reporting discrepancies immediately.
31. Manage inventory activities with the operations manager based on inventory results.
32. Oversee warehouse stock management, ensuring alignment with store sales potential.
33. Review and improve existing procedures to enhance efficiency and effectiveness.
34. Supervise store team planning activities.

1. Understanding of Balenciaga's product sensitivity and ability to act in accordance with the brand's image and values.
2. Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen existing relationships.
3. Customer service mindset and excellent communication skills to provide outstanding customer and after-sales service.
4. Proactive and positive team player contributing to a positive work environment and teamwork.

1. Leadership and team management
2. Sales and KPI analysis
3. Customer service excellence
4. Communication and interpersonal skills
5. Problem-solving and decision-making
6. Networking and relationship building
7. Compliance and procedure management

Proven experience in a luxury retail environment, preferably in a managerial role, with a strong track record of achieving sales targets and leading teams.

Bachelor's degree in Business, Fashion, or a related field is preferred.

Balenciaga offers a dynamic work environment that supports professional growth and development, encouraging employees to reach their full potential. The company values diversity and provides equal opportunities for all applicants, fostering a workplace enriched by varied perspectives and experiences.

Balenciaga is committed to nurturing a diverse and inclusive workplace where employees are encouraged to express their unique talents and perspectives. The brand believes in the power of diversity to enhance both the workplace and customer experiences, offering equal opportunities and valuing each individual's growth and success.