Balenciaga Store Manager

Seoul • South Korea

Monday, March 17, 2025

Balenciaga, a distinguished name in the luxury fashion industry, was founded in 1917 by Cristóbal Balenciaga in Spain. Known for its avant-garde designs and innovative silhouettes, the brand has maintained its prestigious reputation through its prêt-à-porter collections, leather goods, footwear, and accessories. As part of the Kering Group since 2001, Balenciaga continues to be a trailblazer in fashion, under the artistic direction of Demna since 2015, offering a dynamic environment for professional growth and creativity.

1. Lead the sales team, including assistant managers and staff, to achieve sales and KPI targets while adhering to procedures and guidelines.
2. Oversee brand engagement activities to maximize store potential and achieve qualitative and quantitative objectives.
3. Manage floor coverage, sales enhancement, visual merchandising, display, customer service, and operations.
4. Analyze daily, weekly, and monthly results, and report to headquarters.
5. Monitor local competitors and business environment.
6. Support the store in achieving specific qualitative and quantitative goals, leading team leaders.
7. Update the store team on KPI status and provide necessary support to achieve them.
8. Foster a positive work environment and motivate the store team daily.
9. Prepare team and individual activities, such as morning briefings and one-on-one meetings.
10. Manage staff issues in collaboration with assistant managers and team leaders.
11. Attract, develop, and retain talent within the store.
12. Act as a Balenciaga ambassador, maintaining and enhancing brand culture internally and externally.
13. Oversee clienteling activities according to headquarters guidelines.
14. Ensure the store atmosphere aligns with the brand image.
15. Provide consistent Balenciaga signature experiences and customer satisfaction.
16. Follow up on CEE and NPS scores and take action based on results.
17. Develop a clienteling mindset and enhance customer loyalty from new clients to VICs.
18. Manage customer complaints and related sales processes.
19. Build networks with influential individuals in the luxury industry to enhance customer loyalty, particularly VICs and VVICs.
20. Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
21. Maintain the store image according to Balenciaga standards and ensure team access to resources.
22. Plan, approve, organize, and prepare activities to manage expected workloads.
23. Ensure the safety of products and valuables in the store.
24. Implement retail excellence guidelines in the store.
25. Assist in inventory activities and warehouse stock supervision, reporting discrepancies immediately.
26. Manage inventory activities with the operations manager based on inventory results.
27. Oversee warehouse stock management to ensure alignment with sales potential.
28. Review and improve existing procedures to enhance efficiency and effectiveness.
29. Supervise store team planning activities.

1. Understanding of Balenciaga product sensitivity and ability to act in accordance with the brand's image and values.
2. Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen relationships with existing ones.
3. Customer service mindset and excellent communication skills to provide superior customer service and after-sales service.
4. Proactive and positive team player contributing to a positive work environment and teamwork.

1. Leadership and team management
2. Analytical skills
3. Customer service excellence
4. Communication and interpersonal skills
5. Brand ambassadorial skills
6. Problem-solving abilities
7. Inventory management
8. Retail operations expertise

Proven experience in a managerial role within the luxury retail sector, preferably with a focus on fashion and accessories.

Bachelor's degree in Business Administration, Fashion Management, or a related field.

Balenciaga offers a stimulating work environment within the Kering Group, fostering professional growth and supporting leaders in building high-performing teams. Employees are encouraged to reach their full potential in an inspiring setting.

Balenciaga is committed to fostering a diverse and inclusive workplace, welcoming applicants of all genders, ages, nationalities, cultural backgrounds, disabilities, and sexual orientations. The brand believes that diversity enriches the workplace and customer experiences, offering equal opportunities based on talent and potential.