Balenciaga Store Manager

Balenciaga, a distinguished name in luxury fashion, was founded by Cristóbal Balenciaga in 1917 in Spain and established in Paris in 1937. The brand is renowned for redefining modern haute couture through innovative designs and techniques. As part of the Kering Group, Balenciaga continues to uphold its founder's vision with bold collections that include ready-to-wear for both men and women, accessories, and art objects. The brand is at the forefront of digital innovation and social and environmental responsibility. Under the creative direction of Pierpaolo Piccioli since July 2025, Balenciaga remains a leader in avant-garde elegance.

1. Drive commercial performance and ensure precise reporting with strategic market recommendations.
2. Guarantee impeccable customer service aligned with the brand's standards.
3. Lead the team in showcasing ready-to-wear collections and providing comprehensive stylistic advice.
4. Ensure strict adherence to retail procedures including operations, cash management, compliance, and quality standards.
5. Develop and coach the team through individual and collective training, morning briefs, and evaluations.
6. Oversee recruitment, integration, and ensure alignment with Balenciaga's values and vision.
7. Manage daily personnel operations including scheduling, discipline, and maintaining exemplary conduct.
8. Build and expand a loyal client portfolio, enhancing both local and international clientele.
9. Implement high-quality CRM actions with a deep understanding of customer expectations and behaviors.
10. Provide structured feedback on customer expectations, local trends, and product insights.
11. Ensure collections are displayed in strict accordance with merchandising guidelines.
12. Maintain visual coherence and express the brand's identity on the sales floor.
13. Oversee all in-store controls including internal organization, compliance, and safety standards.
14. Supervise stock management including restocking, inventories, discrepancy investigations, and flow efficiency.
15. Manage repairs, after-sales service, and alterations with precision.

1. Experience in luxury boutique management and performance-oriented team leadership.
2. Exceptional interpersonal skills with a strong sense of service and developed listening abilities.
3. Proactive, responsible, organized, with a natural sense of presentation and persuasion.
4. Possess a client portfolio and in-depth knowledge of the local clientele.
5. Proficient in IT tools with a genuine product and fashion sensitivity.
6. Fluent in French and English; a third language is advantageous.

1. Leadership and team management
2. Customer service excellence
3. Strategic commercial acumen
4. Merchandising and visual presentation
5. Stock and operations management
6. CRM and clienteling
7. Bilingual communication

Proven track record in managing luxury retail stores and leading performance-driven teams.

Balenciaga offers a stimulating and fulfilling work environment that encourages professional growth within the brand and the Kering Group. Managers are supported to build high-performing teams focused on excellence.

Balenciaga fosters a diverse and inclusive workplace, believing that diversity in all forms enriches the work environment and customer experience. The brand is committed to equal opportunity and selects talent based on skills and brand values, supporting employees towards success.