Balenciaga Store Manager

Monaco • Monaco

Tuesday, December 16, 2025

Balenciaga, a distinguished name in the luxury fashion industry, was founded by Cristóbal Balenciaga in 1917 and established in Paris in 1937. As part of the Kering Group, Balenciaga continues to push the boundaries of modern haute couture with innovative designs and a strong commitment to digital advancement and social responsibility. The brand is renowned for its bold collections that encompass women's and men's ready-to-wear, accessories, and art objects, maintaining a leading position in contemporary fashion.

1. Drive commercial performance and ensure precise reporting with market-aligned strategic recommendations.
2. Ensure impeccable customer service in alignment with the brand's standards.
3. Guide the team in showcasing ready-to-wear collections and providing comprehensive style advice.
4. Maintain strict adherence to retail procedures, including operations, cash handling, compliance, and quality control.
5. Lead and develop the team through individual and group coaching, morning briefs, and evaluations.
6. Oversee recruitment, integration, and ensure team alignment with Balenciaga's values and vision.
7. Manage daily personnel tasks such as scheduling, discipline, and setting exemplary standards.
8. Build and enhance a portfolio of loyal clients and brand ambassadors, expanding both local and international clientele.
9. Implement high-quality CRM actions with a nuanced understanding of customer expectations and behaviors.
10. Provide structured feedback on customer expectations, local trends, and product insights for retail management.
11. Ensure collections are displayed according to merchandising guidelines, maintaining visual coherence and brand identity.
12. Oversee all in-store controls including internal organization, compliance, and safety and quality standards.
13. Supervise stock management, including restocking, inventories, discrepancy investigations, and flow efficiency.
14. Manage repairs, after-sales service, and alterations with precision.

1. Experience in luxury retail management and team leadership focused on performance.
2. Strong interpersonal skills with a keen sense of service and developed listening abilities.
3. Proactive, responsible, organized, with a natural sense of presentation and persuasion.
4. Possess a client portfolio and in-depth knowledge of the local clientele.
5. Proficient with IT tools and possess a genuine product and fashion sensitivity.
6. Fluent in French and English; proficiency in a third language is advantageous.

1. Commercial acumen
2. Customer service excellence
3. Team leadership and development
4. Retail operations management
5. Client relationship management
6. Merchandising expertise
7. Stock management
8. Communication skills

Proven experience in managing a luxury retail store and leading performance-oriented teams.

Balenciaga offers a stimulating and fulfilling work environment, fostering professional growth within the Maison and the Kering Group. Managers are encouraged to build high-performing teams committed to excellence.

Balenciaga is committed to diversity and inclusion, believing that diversity in all its forms enriches the workplace and enhances the customer experience. The brand is dedicated to equal opportunity and welcomes all applications, selecting talent based on skills and brand values.