Balenciaga Store Manager

Kuala Lumpur • Malaysia

Wednesday, July 30, 2025

Balenciaga, a prestigious name in the luxury fashion industry, was founded by Cristóbal Balenciaga in 1917 and established in Paris in 1937. The brand is renowned for its innovative approach to modern couture, offering avant-garde collections of women's and men's ready-to-wear, accessories, and objets d'art. As part of the Kering Group, Balenciaga is committed to maintaining its legacy of cutting-edge elegance while embracing digital advancements and social responsibilities.

1. Manage a retail sales team and oversee daily store operations, including sales targets, KPIs, housekeeping, staff training, inventory management, and complaint handling.
2. Lead and motivate the retail sales team to provide exemplary customer service and achieve sales targets.
3. Ensure operational effectiveness and efficiency in accordance with Balenciaga’s standards and requirements.
4. Attract, develop, and retain talent by fostering a positive work environment and a culture of feedback.
5. Build and maintain a customer database, nurturing relationships with valuable customers and VIPs.

1. Prior experience in retail and customer service industries with a focus on people and store operation management.
2. Inclusive leadership style with excellent organizational skills.
3. Adaptability, persuasiveness, and a dynamic approach to risk-taking.

1. High sensitivity to client experiences and loyalty.
2. Proficiency in both spoken and written English and Chinese.
3. Competency in PC skills, including MS Office and other digital tools.

Significant experience in retail and customer service, with a focus on store operations and team management.

Balenciaga offers a stimulating and fulfilling workplace environment with opportunities for professional development within the House or the Kering Group. The company is committed to fostering a diverse workforce and provides an inclusive environment that enriches both the workplace and client experience.

Balenciaga thrives on a culture of creativity and innovation, empowering leaders to build and sustain high-performing teams. The company values diversity in all its forms, believing it enriches the workplace and enhances client experiences. As an Equal Opportunity Employer, Balenciaga is dedicated to setting people up for success and encourages a diverse range of applications.