Balenciaga Store Manager

Johor Bahru • Malaysia

Monday, March 2, 2026

Balenciaga, a prestigious name in the luxury fashion industry, was founded by Cristóbal Balenciaga in 1917 and has been a beacon of innovation and modern couture ever since. As part of the Kering Group, Balenciaga is committed to maintaining its legacy of excellence through groundbreaking collections and a forward-thinking approach to fashion. The brand is renowned for its avant-garde designs and dedication to sustainability and social responsibility, making it a leader in the contemporary fashion landscape.

1. Oversee daily store operations, ensuring adherence to brand standards and achieving sales targets and KPIs.
2. Lead and inspire the retail sales team to deliver exceptional customer service and meet sales objectives.
3. Maintain operational efficiency and effectiveness in line with Balenciaga's standards.
4. Foster a positive work environment by attracting, developing, and retaining talent.
5. Cultivate and maintain strong relationships with customers, including VIP clientele.

1. Proven experience in retail and customer service management.
2. Strong leadership and organizational skills.
3. Proficiency in English and Chinese, both spoken and written.
4. Competency in MS Office and digital tools.

1. Inclusive leadership style with excellent organizational abilities.
2. Adaptability and dynamic problem-solving skills.
3. High sensitivity to customer experience and loyalty.
4. Persuasiveness and risk-taking capabilities.

Candidates must have prior experience in retail management and customer service, with a focus on people and store operations management.

Balenciaga offers a stimulating and fulfilling workplace environment with opportunities for professional development within the House and the broader Kering Group. Employees are empowered to reach their full potential through a culture of learning and growth.

Balenciaga fosters a diverse and inclusive workplace, valuing diversity in all its forms as a source of enrichment for both the workplace and client experience. As an Equal Opportunity Employer, Balenciaga is dedicated to setting employees up for success through a supportive and empowering work culture.