Balenciaga Store Manager

Hong Kong • China

Thursday, December 4, 2025

Balenciaga, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its avant-garde designs and innovative approach, Balenciaga offers a dynamic and inspiring work environment, fostering creativity and excellence in every facet of its operations.

1. Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
2. Understand and continuously assess the local business environment, including market trends and competition.
3. Identify growth opportunities and implement corresponding actions.
4. Communicate high-quality feedback and reports to the Retail Head and store team.
5. Create and maintain a positive work environment consistent with Balenciaga's values.
6. Provide a clear vision and goals for the team and individuals.
7. Identify, attract, recruit, develop, and retain talent.
8. Create development plans for store management and teams, ensuring professional growth through training and coaching.
9. Motivate and challenge store management and teams regularly, organizing qualitative time with the team.
10. Act as a Balenciaga Ambassador, sustaining and promoting the brand culture internally and externally.
11. Ensure consistent execution of Balenciaga Signature and Client experience.
12. Lead by example, embodying Balenciaga behaviors towards clients.
13. Know clients and prospects to define action plans.
14. Attract and recruit new clients from personal networks and external partners.
15. Develop a clienteling mindset and foster client loyalty and retention from beginners to VICs.
16. Ensure all processes comply with legal, safety, security, internal requirements, sustainability, and HR guidelines.
17. Ensure execution of Retail Excellence guidelines in the store, including front of house, back of house, and team management.
18. Supervise inventory activities and warehouse stock, reporting any discrepancies immediately.
19. Challenge and improve current processes to sustain growth and ensure efficiency and effectiveness.

1. Leadership and team management
2. Strategic planning and execution
3. Clienteling and customer relationship management
4. Market analysis and business acumen
5. Process management and improvement
6. Communication and interpersonal skills

Proven experience in a managerial role within the luxury retail sector, with a focus on client engagement and team leadership.

Employees enjoy a comprehensive benefits package, including health and wellness programs, professional development opportunities, and access to exclusive brand events.

Balenciaga fosters a culture of innovation and creativity, encouraging employees to push boundaries and redefine luxury fashion. The workplace is dynamic and collaborative, with a strong emphasis on professional growth and excellence.