Balenciaga Store Director

Shanghai • China

Wednesday, April 23, 2025

Balenciaga, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its avant-garde style and innovative designs, Balenciaga offers a dynamic and enriching environment for professionals seeking to excel in the fashion domain. The brand is committed to fostering professional growth and development within its ranks and across the Kering Group.

1. Manage a retail sales team and oversee daily store operations, including sales targets, KPIs, housekeeping, staff training, inventory management, and complaints handling.
2. Lead and motivate the retail sales team to provide exemplary customer service and achieve sales targets.
3. Ensure operational effectiveness and efficiency in accordance with Balenciaga’s standards and requirements.
4. Attract, develop, and retain talent by fostering a positive work environment and a culture of feedback.
5. Build and maintain a customer database and nurture relationships with valuable customers and VIPs.

1. Prior experience in retail and customer service industries with a focus on people and store operation management.

1. Inclusive leadership style with excellent organizational skills.
2. Adaptability, persuasiveness, and a dynamic approach to risk-taking.
3. High sensitivity to client experiences and loyalty.
4. Proficiency in both spoken and written English and Chinese.
5. Proficient in PC skills, including MS Office and other digital tools.

Significant experience in retail and customer service industries, particularly in managing people and store operations.

Balenciaga offers a stimulating and fulfilling workplace environment, with opportunities for professional development within the House or the Kering Group. The company is committed to empowering leaders to create, build, and sustain high-performing teams.

Balenciaga is dedicated to fostering a diverse workforce, believing that diversity in all its forms enriches the workplace and enhances the client experience. As an Equal Opportunity Employer, Balenciaga values competencies and aligns talent selection with brand behaviors, ensuring a supportive environment for success.