Balenciaga Senior Retail Excellence Manager

Singapore • Singapore

Sunday, March 1, 2026

Balenciaga, a renowned name in the luxury fashion industry, was founded by Cristóbal Balenciaga in 1917 and established in Paris in 1937. As part of the prestigious Kering Group, Balenciaga continues to lead the way in modern couture with innovative collections that span women's and men's ready-to-wear, accessories, and objets d'art. The brand is celebrated for its pioneering approach to digital engagement, material innovation, and social responsibility, maintaining its position at the forefront of contemporary fashion.

1. Develop and implement the Retail Excellence strategy for Southeast Asia & Oceania, including special projects and budget management.
2. Ensure consistency in brand image, service, and customer experience by maintaining Retail Excellence standards.
3. Drive customer-centric initiatives to enhance growth, profitability, and customer satisfaction.
4. Analyze retail KPIs and implement action plans to improve client engagement and sales performance.
5. Lead the Customer Experience Evaluation process and collaborate with local retail teams on improvement actions.
6. Partner with Sales and Operations teams to translate insights into actionable plans supporting sales objectives.
7. Supervise the Retail Training Manager to ensure training initiatives support service quality and customer journey standards.
8. Collaborate with local and HQ functions on special initiatives and in-store activations.
9. Stay informed on industry and luxury retail best practices, sharing insights with Regional and HQ teams.

1. Minimum 8 to 10 years of progressive experience in retail management, training, and/or development within specialty stores or international luxury brands.
2. Recent senior-level experience in the luxury fashion industry.
3. Strong knowledge of the Southeast Asia & Oceania markets with a proven track record in clienteling.

1. High commercial acumen and strong fashion sensitivity.
2. Self-initiative and a clear drive for results.
3. Collaborative team player with the ability to partner with business leaders.
4. Excellent communication and presentation skills.
5. Fluency in written and spoken English.

A minimum of 8 to 10 years of progressive experience in retail management, training, and/or development within specialty stores or international luxury brand companies, with recent senior-level experience.

Balenciaga offers opportunities for professional development within the House or the Kering Group, empowering leaders to create high-performing teams. Employees are guided to reach their full potential in a stimulating and fulfilling workplace environment.

Balenciaga fosters a diverse workforce, valuing diversity in all its forms as it enriches the workplace and client experience. As an Equal Opportunity Employer, Balenciaga welcomes all applications, selecting talents based on competencies and brand alignment. The company is committed to setting employees up for success and discussing how candidates can excel within the organization.