Balenciaga Sales and Client Advisor

Zhengzhou • China

Monday, February 9, 2026

Balenciaga, a prestigious name in the luxury fashion industry, is part of the esteemed Kering Group, renowned for its portfolio of iconic brands. As an employer, Balenciaga offers an environment that fosters creativity, innovation, and excellence, providing employees with opportunities to thrive in a dynamic and global setting.

1. Achieve sales targets and key performance indicators.
2. Address client requests and complaints, reporting to management as necessary.
3. Collaborate with the stock team to ensure product availability.
4. Stay informed on market trends and the business environment.
5. Inspire clients by embodying Balenciaga's brand values and behaviors.
6. Ensure seamless execution of the omnichannel client journey.
7. Present the Balenciaga universe through storytelling and detailed product knowledge.
8. Provide personalized advice and maintain high standards of client service.
9. Maintain visual merchandising standards and execute product presentation guidelines.
10. Build and update the client portfolio using the Luce app.
11. Foster authentic and long-term client relationships.
12. Adhere to client journey and loyalty program guidelines from headquarters.
13. Exhibit professionalism and teamwork in all interactions.
14. Collaborate with internal and external stakeholders with a service-oriented approach.
15. Support sustainability goals.
16. Perform front-of-house and back-of-house duties independently.
17. Process client transactions and promote omnichannel services.
18. Manage store deliveries and client shipments.
19. Contribute to stock control and inventory management.
20. Support after-sales processes and provide feedback to management.

1. Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (internal candidates).
2. Minimum of 1 year as a Sales Associate (internal candidates).
3. Minimum of 2 years of relevant sales experience (external candidates).

1. Strong communication and interpersonal skills.
2. Ability to work collaboratively in a team environment.
3. Proficiency in client relationship management.
4. Knowledge of luxury fashion trends and market dynamics.
5. Competence in using retail management software and tools.

A minimum of 2 years of relevant sales experience in the luxury fashion industry is required.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.

Balenciaga fosters a culture of innovation and excellence, encouraging employees to express their creativity and contribute to the brand's legacy. The workplace is dynamic and inclusive, promoting collaboration and professional growth.