Balenciaga Sales and Client Advisor

Balenciaga, a prestigious luxury fashion house renowned for its avant-garde designs, is part of the illustrious Kering Group. Kering is a global leader in luxury, managing the development of a series of renowned houses in fashion, leather goods, jewelry, and watches. As an employer, Balenciaga offers a dynamic and innovative environment where creativity and excellence are at the forefront.

1. Achieve sales targets and key performance indicators.
2. Address and report client requests and complaints to management.
3. Collaborate with the stock team to ensure product availability.
4. Stay informed on market trends and the fashion business environment.
5. Inspire clients by embodying Balenciaga's brand values.
6. Ensure seamless execution of the omnichannel client journey.
7. Present the Balenciaga universe and provide detailed storytelling on collections.
8. Offer personalized advice and maintain high client satisfaction standards.
9. Maintain visual merchandising standards and execute product presentation guidelines.
10. Engage clients by building authentic, long-term relationships.
11. Facilitate teamwork and assist colleagues to achieve goals.
12. Participate in achieving sustainability goals.
13. Perform regular front-of-house and back-of-house duties.
14. Process client transactions and promote omnichannel services.
15. Receive and process store deliveries and shipments.
16. Support after-sales services and provide feedback to management.

1. Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (for internal candidates).
2. Minimum of 2 years of relevant sales experience (for external candidates).

1. Strong communication and teamwork abilities.
2. Service-oriented and collaborative approach.
3. Proficiency in client engagement and relationship building.
4. Ability to execute visual merchandising and product presentation.
5. Competence in processing transactions and managing stock operations.

A minimum of 2 years of relevant sales experience is required for external candidates. Internal candidates must have completed the Balenciaga onboarding path and Omnichannel Client Journey training.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within a leading luxury group.

Balenciaga fosters a culture of creativity and innovation, encouraging employees to embrace the brand's avant-garde spirit. The workplace is collaborative and dynamic, with a strong emphasis on teamwork and excellence.