Balenciaga Sales & Client Advisor

Toronto • Canada

Thursday, September 4, 2025

Balenciaga, a distinguished brand within the prestigious Kering Group, is renowned for its avant-garde approach to fashion and luxury. As an employer, Balenciaga offers a dynamic and innovative work environment where creativity and excellence are celebrated. The Kering Group, a global leader in luxury, provides a wealth of opportunities for professional growth and development across its portfolio of esteemed brands.

1. Achieve sales targets and key performance indicators (KPIs).
2. Address and report client requests and complaints to the management team.
3. Provide high-quality feedback regarding clients to management.
4. Collaborate with the stock team to ensure product availability and meet client needs.
5. Stay informed on market trends and the business environment.
6. Inspire clients by embodying Balenciaga behaviors and ensure seamless execution of the omnichannel client journey.
7. Present the Balenciaga universe and collections with a storytelling approach.
8. Provide personalized advice and maintain visual merchandising standards.
9. Execute product presentation guidelines and ensure client satisfaction.
10. Create and update client portfolios and follow up through the Luce app.
11. Build authentic and long-term client relationships.
12. Follow HQ guidelines on client journey and loyalty programs.
13. Demonstrate professionalism and expertise in communication and teamwork.
14. Collaborate with internal and external stakeholders with a service-oriented approach.
15. Facilitate teamwork and assist colleagues in achieving goals.
16. Participate in achieving sustainability goals.
17. Process client transactions and promote omnichannel services.
18. Receive and process store deliveries and organize shipments.
19. Contribute to front and back of house operations, including stock control and inventories.

1. Minimum of 2 years of relevant sales experience.

1. Proficiency in digital and IT skills, including MS Office.
2. Strong product sensitivity and knowledge of market and fashion trends.
3. Excellent listening skills.
4. Adaptability, reactivity, curiosity, and authenticity.
5. Ability to multitask and handle pressure.
6. Willingness to learn and improve.
7. Ability to maintain a positive work environment while respecting brand values.

A minimum of 2 years of relevant sales experience is required, preferably within the luxury fashion industry.

Balenciaga offers opportunities for professional development within the brand and the Kering Group, empowering employees to reach their full potential in a stimulating and fulfilling workplace environment.

Balenciaga is committed to fostering a diverse workforce, believing that diversity enriches the workplace and client experience. As an Equal Opportunity Employer, Balenciaga welcomes all applications and selects talents based on competencies and alignment with brand behaviors. The company is dedicated to setting employees up for success and encourages open discussions on how to excel within the organization.