Balenciaga Sales and Client Advisor

Shenzhen • China

Tuesday, February 24, 2026

Balenciaga, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and commitment to excellence, Balenciaga offers a dynamic and inclusive work environment where creativity and collaboration are highly valued.

1. Achieve sales targets and key performance indicators.
2. Address and report client requests and complaints to management.
3. Provide high-quality feedback regarding clients to management.
4. Collaborate with the stock team to ensure product availability.
5. Stay informed on market trends and the business environment.
6. Inspire clients by embodying Balenciaga's brand values.
7. Ensure seamless execution of the omnichannel client journey.
8. Present the Balenciaga universe and collections with a storytelling approach.
9. Provide personalized advice and meet client expectations.
10. Maintain visual merchandising standards.
11. Engage clients and build long-term relationships.
12. Follow guidelines for client journey and loyalty programs.
13. Demonstrate professionalism and teamwork.
14. Facilitate teamwork to enhance client experience.
15. Participate in sustainability initiatives.
16. Perform front and back of house duties without supervision.
17. Process client transactions and promote omnichannel services.
18. Receive and process store deliveries.
19. Prepare and organize client deliveries and shipments.
20. Contribute to stock control and inventory management.
21. Support after-sales services and provide feedback to management.

1. Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (for internal promotions).
2. Minimum of 1 year experience as a Sales Associate (for internal promotions).
3. Minimum of 2 years of relevant sales experience (for external candidates).

1. Strong communication and interpersonal skills.
2. Ability to work collaboratively in a team-oriented environment.
3. Proficiency in handling client transactions and store operations.
4. Knowledge of market trends and fashion industry.
5. Capability to inspire and engage clients.
6. Competence in maintaining visual merchandising standards.

Minimum of 2 years of relevant sales experience, preferably in luxury fashion.

Balenciaga offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.

Balenciaga fosters a culture of innovation and excellence, encouraging employees to express their creativity and contribute to the brand's legacy. The work environment is inclusive and collaborative, with a strong emphasis on teamwork and professional growth.