Balenciaga Sales and Client Advisor

Shenzhen • China

Friday, May 9, 2025

Balenciaga, a renowned name in the luxury fashion industry, is part of the illustrious Kering Group, which encompasses a portfolio of iconic brands. As an employer, Balenciaga is committed to fostering a dynamic and inclusive work environment that encourages creativity and innovation. The brand is dedicated to providing exceptional service and upholding its prestigious reputation in the fashion world.

1. Achieve sales targets and key performance indicators (KPIs) while maintaining high standards of customer service.
2. Address and report client requests and complaints to the management team.
3. Provide insightful feedback regarding clients to the management team.
4. Collaborate with the stock team to ensure product availability and meet client demands.
5. Stay informed about market trends, fashion developments, and the business environment.
6. Inspire clients by embodying Balenciaga's brand values and behaviors.
7. Ensure seamless execution of the omnichannel client journey.
8. Present the Balenciaga universe and collections with a storytelling approach.
9. Offer personalized advice and respond to client expectations and requests.
10. Maintain visual merchandising standards and execute product presentation guidelines.
11. Ensure client satisfaction by consistently providing Balenciaga's service standards.
12. Build and update the client portfolio, engaging clients to foster long-term relationships.
13. Follow guidelines from headquarters regarding the client journey and loyalty program.
14. Exhibit professionalism and expertise in communication and teamwork.
15. Collaborate with internal and external stakeholders with a service-oriented approach.
16. Facilitate teamwork to enhance client experience and achieve goals.
17. Participate in achieving sustainability goals.
18. Perform front-of-house (FOH) activities and key back-of-house (BOH) duties independently.
19. Process client transactions and promote omnichannel services.
20. Manage store deliveries and client shipments.
21. Contribute to stock control and inventory management.
22. Support after-sales services by executing omnichannel policies and providing feedback to management.

1. Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (for internal promotions).
2. Minimum of one year of experience as a Sales Associate (for internal promotions).
3. Minimum of two years of relevant sales experience (for external candidates).

1. Strong communication and interpersonal skills.
2. Ability to work collaboratively in a team-oriented environment.
3. Proficiency in managing client relationships and providing exceptional service.
4. Knowledge of market trends and fashion industry developments.
5. Competence in executing visual merchandising and product presentation.

Candidates should have a minimum of two years of relevant sales experience, preferably within the luxury fashion industry.

Employees at Balenciaga enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.

Balenciaga fosters a culture of innovation, creativity, and inclusivity. The brand values diversity and encourages employees to express their unique perspectives. The work environment is dynamic and collaborative, promoting growth and excellence.