Balenciaga Sales and Client Advisor

Shanghai • China

Monday, March 2, 2026

Balenciaga, a renowned luxury fashion brand, operates under the esteemed Kering conglomerate, which is known for its portfolio of iconic brands. As an employer, Balenciaga offers a dynamic and innovative work environment, encouraging creativity and excellence in the luxury fashion industry.

1. Achieve sales targets and key performance indicators.
2. Address client requests and complaints, reporting to management.
3. Collaborate with stock team to ensure product availability.
4. Stay informed on market trends and business environment.
5. Inspire clients by embodying Balenciaga's brand values.
6. Ensure seamless execution of the omnichannel client journey.
7. Present Balenciaga's collections with a storytelling approach.
8. Provide personalized advice and maintain visual merchandising standards.
9. Create and update client portfolios using the Luce app.
10. Build authentic, long-term client relationships.
11. Adhere to guidelines for client journey and loyalty programs.
12. Exhibit professionalism and teamwork in all interactions.
13. Contribute to sustainability goals.
14. Perform front and back of house duties, including processing transactions and managing stock.
15. Support after-sales services and provide feedback to management.

1. Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (for internal candidates).
2. Minimum of 1 year experience as a Sales Associate (for internal candidates).
3. Minimum of 2 years relevant sales experience (for external candidates).

1. Strong communication and interpersonal skills.
2. Ability to work collaboratively in a team environment.
3. Proficiency in client relationship management.
4. Knowledge of retail operations and visual merchandising.
5. Familiarity with omnichannel retail strategies.

Minimum of 2 years in a sales role, preferably within the luxury fashion industry.

Balenciaga offers a comprehensive benefits package, including opportunities for career advancement and professional development within the Kering group.

Balenciaga fosters a culture of innovation and excellence, encouraging employees to express creativity and embrace the brand's core values. The work environment is collaborative, with a strong emphasis on teamwork and client satisfaction.