Balenciaga Sales & Client Advisor

Balenciaga is a leading luxury fashion house known for its avant-garde approach to silhouette and materials. As a member of the Kering group, Balenciaga operates within a global luxury network that supports creative risk-taking, rigorous brand stewardship and professional development for retail teams.

1. Deliver Balenciaga’s signature client experience in store, representing the brand’s image and values at every touchpoint.
2. Maximize sales performance through proactive client development, conversion of walk-in traffic and personalised clienteling.
3. Provide outstanding customer service and after‑sales support, ensuring client satisfaction and long-term loyalty.
4. Monitor market and fashion trends regularly and translate insights into sales opportunities and client conversations.
5. Support colleagues to achieve team targets and strengthen overall team performance through collaboration and knowledge sharing.
6. Assist the management team with adherence to store procedures, visual standards and operational processes.

1. Demonstrable affinity for Balenciaga’s aesthetic and the ability to act in accordance with the brand’s image and values.
2. Strong interest in the luxury market and up-to-date knowledge of fashion trends to drive new client acquisition and deepen existing relationships.
3. Customer-service orientation with excellent interpersonal and communication skills to deliver high-quality sales and after‑sales service.
4. Proactive, positive team player who contributes to a constructive working environment and supports team objectives.

1. Client development and clienteling
2. After‑sales service (AS) and customer care
3. Retail sales techniques and closing
4. Trend awareness and commercial market sensing
5. Team collaboration and store operations

Previous experience in luxury or premium retail sales and client-facing roles is preferred, with a track record of developing client relationships and meeting sales targets. Experience in after‑sales service and adherence to store procedures is advantageous.

High school diploma or equivalent; vocational training or studies in fashion, retail or a related field is advantageous but not required.

Balenciaga cultivates a creative, high-performance retail culture where brand integrity and professional development are priorities. Operating within the Kering group, the house emphasizes leadership with strong execution, peer collaboration and opportunities for employees to expand their skills within a globally recognised luxury brand.