Balenciaga Sales & Client Advisor

Balenciaga is a forward‑thinking luxury House renowned for boundary‑pushing design and contemporary couture. As part of the Kering group, the brand combines strong creative leadership with the global resources of a major luxury group, offering employees exposure to an international, fast‑paced fashion environment and internal career mobility across the Group.

1. Deliver an elevated in‑store client experience through personalized, attentive service that fosters loyalty and repeat business.
2. Develop and maintain thorough product knowledge of current collections, trends and brand positioning to inform and advise clients.
3. Proactively identify sales opportunities and use appropriate sales techniques to meet daily targets and contribute to store growth.
4. Maintain high standards of merchandising and visual presentation; replenish stock and ensure product displays reflect brand guidelines.
5. Handle customer enquiries and complaints professionally, seeking manager support when necessary and ensuring satisfactory resolution.
6. Adhere strictly to company policies, security procedures, and Health & Safety regulations, including opening and closing duties.
7. Keep up to date with client requirements, store operating procedures and promotional activities.
8. Perform additional duties within the scope of the Sales Consultant role as required by the Store Manager.

1. Previous retail sales experience in a similar role, preferably within luxury fashion or premium retail.
2. Proven face‑to‑face customer service experience with a track record of attaining sales targets.
3. Excellent interpersonal and communication skills with the ability to build and sustain client relationships.
4. Ability to work effectively under pressure and adapt to frequent change in a fast‑paced retail environment.
5. Professional personal presentation in line with company standards.
6. Fluency in a second language; Mandarin (zh) or Russian (ru) highly advantageous.

1. Product knowledge (fashion and accessories)
2. Customer service
3. Luxury sales techniques
4. Merchandise presentation and stock replenishment
5. Complaint handling and client recovery
6. Store opening and closing procedures
7. Compliance with Security and Health & Safety regulations
8. Interpersonal communication and relationship building

Candidates should have prior experience in a client‑facing retail role, ideally within luxury or premium fashion, with demonstrable success in achieving sales objectives and delivering high standards of customer service.

High‑school diploma or equivalent; vocational training in retail, sales or fashion is advantageous.

Professional development opportunities within the House and across the Kering group.

Balenciaga fosters a creative, fast‑paced environment where innovation and contemporary design are central to the brand identity. As part of Kering, the House emphasizes talent development, high performance, and an inclusive workplace that values diverse perspectives and professional growth.