Balenciaga Sales and Client Advisor

Macau • China

Wednesday, January 28, 2026

Balenciaga, a distinguished name in the luxury fashion industry, is renowned for its innovative designs and cutting-edge style. As part of the esteemed Kering Group, Balenciaga benefits from the conglomerate's global influence and commitment to sustainable luxury. The brand is dedicated to fostering an environment where creativity and excellence are paramount.

1. Maximize sales and deliver exceptional client and after-sales service.
2. Achieve sales targets and key performance indicators.
3. Collaborate with the stock team to ensure optimal product rotation.
4. Provide high-quality feedback and reports to management.
5. Address and report client complaints to the Department Manager or Associate Store Director.
6. Stay informed on market trends and conduct competitive analysis.
7. Maintain a positive work environment and demonstrate professionalism.
8. Collaborate with internal and external stakeholders with a service-oriented approach.
9. Promote Balenciaga's brand culture and ensure excellent client experiences.
10. Facilitate seamless omnichannel client journeys.
11. Present Balenciaga's collections with a storytelling approach.
12. Develop and maintain client relationships, ensuring satisfaction and loyalty.
13. Support management in store process compliance and follow-up.
14. Process client transactions and promote omnichannel services.
15. Contribute to stock control, inventories, and store deliveries.

1. Diploma or higher in any discipline with 1-3 years of relevant experience.
2. Excellent communication and interpersonal skills.
3. Adaptable, self-motivated, and team-oriented.
4. Strong sense of responsibility and ability to work under pressure.
5. Sensitivity to client experiences and loyalty.
6. Knowledge of fashion trends and product sensitivity.
7. Proficiency in spoken and written English.
8. Competency in MS Office and other digital tools.

1. Sales and client service excellence
2. Communication and interpersonal skills
3. Team collaboration
4. Market trend analysis
5. Problem-solving and adaptability
6. Digital proficiency

1-3 years of relevant experience in sales or client advisory roles, preferably within the luxury fashion sector.

Diploma or higher in any discipline.

Competitive benefits package including opportunities for professional development within the Kering Group.

Balenciaga fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. As part of the Kering Group, the brand is committed to sustainability and ethical practices, providing employees with a supportive environment to thrive and excel.