Balenciaga Sales & Client Advisor

Balenciaga is a Paris-based luxury fashion house renowned for its avant-garde couture and contemporary readiness-to-wear. The brand is recognized for experimental silhouettes, strong artistic direction and a high-profile global presence; it operates within a major luxury group and maintains an emphasis on craftsmanship, material innovation and cultural relevance.

1. Deliver exceptional, personalised service to a diverse and high-value clientele, managing clienteling activities and building long-term relationships.
2. Achieve and exceed individual and store sales targets through proactive prospecting, upselling and follow-up.
3. Act as the Russian-language point of contact for clients in-store and remotely, ensuring seamless multilingual communication.
4. Manage the full sales cycle including product presentation, POS transactions, after-sales service and client care.
5. Maintain boutique standards for visual merchandising, stock presentation and replenishment in line with brand guidelines.
6. Record and update client information and interactions accurately in the CRM; assist with targeted outreach and event invitations.
7. Support store operations including inventory control, receiving deliveries and loss-prevention procedures.
8. Represent the brand professionally at client events and during appointments, driving brand loyalty and advocacy.

1. Fluency in Russian (required); professional-level English (preferred).
2. Proven track record in luxury retail or boutique sales with demonstrable results.
3. Exceptional interpersonal skills, discretion and the ability to manage high-value client relationships.
4. Strong commercial awareness and numeracy to manage transactions and targets.
5. Flexible availability including weekends and peak retail periods; right to work in the UK.

1. Clienteling
2. CRM usage and data entry
3. Point-of-sale (POS) operations
4. Visual merchandising
5. Luxury product knowledge (apparel, accessories, leather goods)
6. Multilingual communication (Russian)
7. Sales negotiation and upselling
8. Inventory management and stock control

Typically 2+ years of direct experience in luxury retail or boutique sales, with a proven ability to convert bespoke client interactions into sustained revenue and loyalty.

High school diploma or equivalent; tertiary education in fashion, retail, or a related discipline is advantageous but not required.

Balenciaga cultivates a forward-thinking, design-driven workplace where creativity and technical rigor intersect. The house values bold thinking, meticulous product standards and a collaborative environment that supports client-focused excellence.