Balenciaga Sales & Client Advisor (Keyholder)

Toronto • Canada

Monday, September 8, 2025

Balenciaga, a distinguished name in the luxury fashion industry, is part of the renowned Kering Group, a global leader in apparel and accessories. As an employer, Balenciaga offers a dynamic environment where innovation and creativity are at the forefront. The brand is committed to fostering professional growth and development, providing employees with opportunities to excel within the House or across the Kering Group.

1. Achieve sales goals and contribute to store profitability.
2. Perform opening and closing procedures in accordance with company policies.
3. Organize and maintain the stockroom for efficient merchandise access.
4. Assist management in overseeing daily store operations.
5. Balance strengths in sales, operations, merchandising, and personnel management.
6. Maintain effective communication with all departments, colleagues, and staff.
7. Handle customer complaints and feedback promptly and appropriately.
8. Support and enforce store operations manual and provide feedback on necessary updates.
9. Implement and uphold sustainability policies locally and globally.
10. Partner with Stock Associate/Operations Manager/Sales Team to minimize store shrinkage.
11. Ensure cash registers and safe are functioning properly and manage cash accuracy and bank deposits.
12. Assist with visual display and merchandising implementation as directed.
13. Communicate visual standards information to the team as needed.
14. Oversee daily cleaning and maintenance of store premises.
15. Maintain highest standards for store fixtures, shelving, carpeting, lighting, and supplies.
16. Ensure adequate levels of supplies are maintained.

1. 3+ years of experience in a similar role, preferably within retail or fashion companies.
2. Proven ability to drive results in a selling role, exceeding individual and store goals.
3. Commercial awareness and strong business acumen with a passion for the fashion industry.
4. Strategic vision to develop the business and achieve high personal performance.

1. Excellent verbal and written communication skills.
2. Ability to manage multiple tasks in a fast-paced environment.
3. Strong interpersonal skills for effective team communication.
4. Strategic thinking and problem-solving abilities.

A minimum of three years in a comparable position within the retail or fashion sector is required.

Balenciaga offers a stimulating and fulfilling work environment with opportunities for professional development within the House or the Kering Group. Employees are empowered to create and sustain high-performing teams.

Balenciaga is dedicated to fostering a diverse and inclusive workplace. The brand values diversity in all its forms and is committed to equal opportunity employment. The company encourages a culture where employees can reach their full potential in a supportive environment.