Balenciaga Sales & Client Advisor (Keyholder)

Balenciaga is an influential luxury fashion house known for provocative design and artisanal craftsmanship. As part of the Kering group, the brand operates globally across flagship boutiques and department store concessions, offering commercial and creative career paths within an international luxury ecosystem.

1. Drive and exceed individual and store sales targets through proactive clientelling and concierge-level service.
2. Execute opening and closing procedures, ensuring adherence to company policy and security protocols.
3. Support the Store Director in day-to-day store operations and personnel management, including coaching and performance follow-up.
4. Maintain an organised, accessible stockroom; oversee inventory accuracy and partner with the team to minimise shrinkage.
5. Manage cash handling, registers and safe procedures; ensure timely bank deposits and back-of-house accuracy.
6. Implement and communicate visual merchandising directives in line with corporate standards and local store needs.
7. Oversee store maintenance, fixtures and supplies to preserve presentation and operational standards.
8. Handle customer feedback and complaints promptly and professionally to protect the client experience and brand reputation.
9. Enforce store operations, sustainability policies and loss-prevention measures; provide constructive feedback to management on process improvements.

1. Minimum three years’ retail experience in a comparable role, preferably within luxury fashion.
2. Demonstrable track record of achieving sales targets and delivering exceptional client service.
3. Proven ability to perform keyholder duties, including opening/closing and cash management.
4. Strong verbal and written communication skills with the capacity to coordinate across departments.
5. Commercial acumen and a keen interest in fashion and luxury retail dynamics.

1. Clienteling and relationship management
2. Visual merchandising implementation
3. Inventory control and loss prevention
4. Cash handling and register procedures
5. Team leadership and coaching
6. Operational execution and store standards compliance

At least 3+ years in retail or fashion roles with progressive responsibility; prior keyholder or supervisory experience preferred, with proven success in sales performance and operational oversight.

High school diploma or equivalent required; post-secondary training in retail management, merchandising or a related field preferred.

Balenciaga cultivates a high-performance, creatively driven environment that prizes innovation and meticulous attention to detail. The house emphasises professional development and mobility across the Kering group, while fostering diversity, inclusion and a collaborative workplace ethos.