Balenciaga

Sales and Client Advisor

Balenciaga is a renowned luxury fashion brand known for its innovative designs and high-quality products. The company is committed to providing exceptional customer experiences and upholding its brand values across all sales channels, including retail, wholesale, and e-commerce.

1. Achieve sales targets and KPIs.
2. Handle client requests and complaints, reporting to the Management Team.
3. Provide feedback on clients to the Management Team.
4. Collaborate with the stock team to ensure product availability.
5. Stay informed on market and fashion trends.
6. Inspire clients by embodying Balenciaga behaviors.
7. Ensure seamless execution of the omnichannel client journey.
8. Present Balenciaga collections with a storytelling approach.
9. Provide tailor-made advice to clients.
10. Maintain visual merchandising standards.
11. Execute product presentation guidelines.
12. Ensure client satisfaction with Balenciaga services.
13. Create and update the client portfolio.
14. Build long-term client relationships.
15. Follow HQ guidelines on client journey and loyalty programs.
16. Provide professionalism in communication and teamwork.
17. Facilitate teamwork to achieve goals.
18. Participate in sustainability goals.
19. Perform FOH and BOH duties without supervision.
20. Process client transactions and promote omnichannel services.
21. Receive and process store deliveries.
22. Prepare and organize client shipments.
23. Contribute to stock control and inventories.
24. Support after-sales policy execution.

1. Successful completion of Balenciaga onboarding and Omnichannel Client Journey training if promoted internally.
2. Minimum of 1 year experience as Sales Associate if promoted internally.
3. Minimum of 2 years relevant sales experience if hired externally.

1. High level of professionalism and expertise.
2. Service-oriented and collaborative approach.
3. Ability to build authentic client relationships.
4. Strong communication and teamwork skills.

Minimum of 1 year experience as Sales Associate if promoted internally, or 2 years of relevant sales experience if hired externally.

The position is based in Shenzhen MixC Store, where the company fosters a collaborative and service-oriented environment. Balenciaga values professionalism and teamwork, encouraging employees to embody the brand's behaviors and values.