Balenciaga Sales and Client Advisor

Shenzhen • China

Wednesday, December 11, 2024

Balenciaga, a prestigious name in the luxury fashion industry, is part of the illustrious Kering Group, renowned for its portfolio of iconic brands. As an employer, Balenciaga is committed to fostering a dynamic and inclusive environment where creativity and innovation are at the forefront. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the global luxury market.

1. Achieve sales targets and key performance indicators.
2. Address and report client requests and complaints to management.
3. Provide high-quality feedback regarding clients to management.
4. Collaborate with the stock team to ensure product availability.
5. Stay informed on market trends and the business environment.
6. Inspire clients by embodying Balenciaga's values and behaviors.
7. Ensure seamless execution of the omnichannel client journey.
8. Present Balenciaga's collections and inspirations with a storytelling approach.
9. Provide personalized advice and maintain high standards of client service.
10. Maintain visual merchandising standards and execute product presentation guidelines.
11. Create and update the client portfolio using the Luce app.
12. Build authentic, long-term client relationships.
13. Follow guidelines for the client journey and loyalty program.
14. Exhibit professionalism and teamwork in all interactions.
15. Collaborate with internal and external stakeholders.
16. Participate in achieving sustainability goals.
17. Perform front-of-house and back-of-house duties without supervision.
18. Process client transactions and promote omnichannel services.
19. Receive and process store deliveries and shipments.
20. Contribute to stock control and inventory management.
21. Support after-sales services and provide feedback to management.

1. Proven experience in luxury retail sales or client advisory roles.
2. Strong understanding of the luxury fashion market and trends.

1. Excellent communication and interpersonal skills.
2. Ability to provide exceptional client service.
3. Strong organizational and multitasking abilities.
4. Proficiency in using retail management software and tools.

Candidates should have a minimum of 2 years of experience in luxury retail or a similar client-facing role.

Bachelor's degree in Fashion, Business, or a related field is preferred.

Balenciaga offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

Balenciaga fosters a culture of innovation, inclusivity, and excellence. The company values creativity and encourages employees to express their individuality while working collaboratively towards common goals. The workplace environment is dynamic and fast-paced, reflecting the brand's commitment to leading the luxury fashion industry.