Balenciaga Sales and Client Advisor

Balenciaga is a renowned luxury fashion brand known for its innovative designs and high-quality products. The company is committed to providing exceptional customer experiences and upholding its brand values across all sales channels, including retail, wholesale, and e-commerce.

1. Achieve sales targets and KPIs.
2. Handle client requests and complaints, reporting to the Management Team.
3. Provide feedback on clients to the Management Team.
4. Collaborate with the stock team to ensure product availability.
5. Stay informed on market and fashion trends.
6. Inspire clients by embodying Balenciaga behaviors.
7. Ensure seamless execution of the omnichannel client journey.
8. Present the Balenciaga universe and collections with a storytelling approach.
9. Provide tailor-made advice and maintain visual merchandising standards.
10. Create and update the client portfolio using the Luce app.
11. Build authentic and long-term client relationships.
12. Follow HQ guidelines on client journey and loyalty program.
13. Maintain professionalism and teamwork.
14. Facilitate teamwork and assist colleagues.
15. Participate in achieving sustainability goals.
16. Perform regular front and back of house activities.
17. Process client transactions and promote omnichannel services.
18. Receive and process store deliveries.
19. Prepare and organize client deliveries and shipments.
20. Contribute to stock control and inventories.
21. Support after-sales services and provide feedback to management.

1. Strong communication and teamwork skills.
2. Service-oriented and collaborative approach.
3. Ability to inspire and engage clients.
4. Proficiency in executing omnichannel services.
5. Knowledge of visual merchandising standards.

Experience in retail sales and client advisory roles, preferably within the luxury fashion industry.

The workplace culture at Balenciaga is centered around professionalism, collaboration, and a commitment to providing exceptional client experiences. The Shenzhen MixC Store offers a dynamic environment where employees are encouraged to embody the brand's values and contribute to its success.