Balenciaga Sales and Client Advisor

Balenciaga, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, known for its commitment to creativity and sustainable growth. As an employer, Balenciaga offers a dynamic environment where innovation and tradition coexist, providing employees with opportunities to contribute to a legacy of excellence.

1. Achieve sales targets and key performance indicators.
2. Address client requests and complaints, reporting to management.
3. Provide detailed client feedback to the management team.
4. Collaborate with the stock team to ensure product availability.
5. Stay informed on market trends and the business environment.
6. Inspire clients by embodying Balenciaga's brand values.
7. Ensure seamless execution of the omnichannel client journey.
8. Present the Balenciaga universe with a storytelling approach.
9. Provide tailored advice and maintain high standards of client service.
10. Maintain visual merchandising standards and product presentation.
11. Create and update client portfolios, engaging in long-term relationships.
12. Facilitate teamwork and assist colleagues in achieving goals.
13. Participate in sustainability initiatives.
14. Perform front-of-house and back-of-house duties, including transactions and stock control.
15. Support after-sales services and provide feedback to management.

1. Successful completion of Balenciaga onboarding and training programs for internal candidates.
2. Minimum of 2 years of relevant sales experience for external candidates.

1. Strong communication and interpersonal skills.
2. Ability to work collaboratively in a team-oriented environment.
3. Proficiency in client relationship management.
4. Knowledge of retail operations and visual merchandising.
5. Adaptability to a fast-paced retail environment.

A minimum of 1 year as a Sales Associate for internal promotions or 2 years of relevant sales experience for external candidates.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.

Balenciaga fosters a culture of innovation and excellence, encouraging employees to embody the brand's values in every client interaction. The workplace is collaborative, with a focus on sustainability and continuous improvement.