Balenciaga Sales and Client Advisor

Beijing • China

Thursday, December 18, 2025

Balenciaga, a distinguished name in the luxury fashion industry, is part of the prestigious Kering Group. As an employer, Balenciaga is renowned for its commitment to innovation, creativity, and excellence, offering its employees a dynamic and inspiring work environment. The brand is dedicated to fostering talent and providing opportunities for professional growth within the global fashion landscape.

1. Achieve sales targets and key performance indicators.
2. Address and report client requests and complaints to management.
3. Collaborate with stock team to ensure product availability.
4. Stay informed about market trends and business environment.
5. Inspire clients by embodying Balenciaga's values and behaviors.
6. Ensure seamless execution of the omnichannel client journey.
7. Present Balenciaga's collections with a storytelling approach.
8. Provide personalized advice and maintain high client satisfaction.
9. Maintain visual merchandising standards and product presentation.
10. Build and update client portfolios using the Luce app.
11. Engage clients to build long-term relationships.
12. Support teamwork and contribute to sustainability goals.
13. Perform front-of-house and back-of-house duties.
14. Process client transactions and promote omnichannel services.
15. Receive, process, and organize store deliveries and shipments.
16. Contribute to stock control and inventory management.
17. Support after-sales services and provide feedback to management.

1. Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (if internal).
2. Minimum of 2 years of relevant sales experience (if external).

1. Strong communication and interpersonal skills.
2. Ability to work collaboratively in a team-oriented environment.
3. Proficiency in handling client transactions and store operations.
4. Knowledge of luxury fashion and market trends.
5. Customer service excellence and client relationship management.

A minimum of 1 year as a Sales Associate within Balenciaga or 2 years of relevant sales experience externally.

Employees enjoy a comprehensive benefits package, including opportunities for professional development, access to exclusive events, and a supportive work environment that values diversity and inclusion.

Balenciaga fosters a culture of innovation and creativity, encouraging employees to express their individuality while aligning with the brand's vision. The workplace is collaborative and dynamic, with a focus on sustainability and excellence in customer service.