Balenciaga Sales and Client Advisor

Balenciaga, a distinguished name in the luxury fashion sector, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its innovative designs and commitment to excellence, Balenciaga offers a dynamic work environment that fosters creativity and professional growth.

1. Achieve sales targets and key performance indicators.
2. Address and report client requests and complaints to management.
3. Provide high-quality client feedback to the management team.
4. Collaborate with the stock team to ensure product availability.
5. Stay informed about market trends and the business environment.
6. Inspire clients by embodying Balenciaga's brand values.
7. Ensure seamless execution of the omnichannel client journey.
8. Present the Balenciaga universe and collections with a storytelling approach.
9. Offer personalized advice and maintain high standards of client service.
10. Maintain visual merchandising standards and product presentation guidelines.
11. Build and update client portfolios and engage in long-term client relationships.
12. Facilitate teamwork and contribute to achieving sustainability goals.
13. Perform front-of-house and back-of-house duties, including client transactions and stock control.
14. Support after-sales services and provide feedback to store management.

1. Successful completion of Balenciaga onboarding and Omnichannel Client Journey training if promoted internally.
2. Minimum of 2 years of relevant sales experience if hired externally.

1. Strong communication and teamwork abilities.
2. Service-oriented and collaborative approach.
3. Expertise in retail excellence and client engagement.
4. Proficiency in visual merchandising and product presentation.
5. Ability to build authentic client relationships.

A minimum of 2 years of relevant sales experience in luxury retail.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Balenciaga fosters a culture of innovation and excellence, encouraging employees to embody the brand's values and contribute to its legacy of luxury and creativity. The workplace is collaborative, dynamic, and focused on achieving both individual and collective goals.