Balenciaga

Sales and Client Advisor

Balenciaga is a renowned luxury fashion brand known for its innovative designs and high-quality products. The company is committed to providing exceptional customer experiences and maintaining its prestigious image in the fashion industry.

1. Achieve sales targets and KPIs.
2. Handle client requests and complaints, reporting to the Management Team.
3. Provide feedback on clients to the Management Team.
4. Collaborate with the stock team to ensure product availability.
5. Stay informed on market and fashion trends.
6. Inspire clients by embodying Balenciaga behaviors.
7. Ensure seamless execution of the omnichannel client journey.
8. Present Balenciaga collections with a storytelling approach.
9. Provide tailored advice and maintain visual merchandising standards.
10. Create and update the client portfolio using the Luce app.
11. Build long-term client relationships.
12. Follow HQ guidelines on client journey and loyalty programs.
13. Maintain professionalism and facilitate teamwork.
14. Participate in achieving sustainability goals.
15. Perform FOH and BOH duties, including processing transactions and deliveries.
16. Support after-sales policies and provide feedback to management.

1. Strong communication and teamwork skills.
2. Service-oriented and collaborative approach.
3. Ability to inspire and engage clients.
4. Knowledge of market and fashion trends.
5. Proficiency in handling client transactions and store operations.

Experience in retail sales, client advisory, or a related field is preferred.

The role is based in Beijing, where Balenciaga fosters a collaborative and service-oriented workplace culture, emphasizing professionalism and teamwork.