Balenciaga Sales and Client Advisor

Beijing • China

Monday, December 9, 2024

Balenciaga, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group, which is celebrated for its portfolio of iconic brands. As an employer, Balenciaga is committed to fostering a dynamic and inclusive work environment, encouraging innovation and excellence in every aspect of its operations. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the global fashion landscape.

1. Achieve sales targets and key performance indicators, both quantitative and qualitative.
2. Address and report client requests and complaints to the management team.
3. Provide high-quality feedback regarding clients to the management team.
4. Collaborate with the stock team to ensure product availability and meet client requests.
5. Stay informed about market trends, fashion developments, and the business environment.
6. Inspire clients by embodying Balenciaga's brand values and behaviors.
7. Ensure seamless execution of the omnichannel client journey.
8. Present the Balenciaga universe and collections with a storytelling approach.
9. Provide tailor-made advice, listen to clients’ expectations, and respond to requests.
10. Maintain display and organization of all areas according to visual merchandising standards.
11. Execute product presentation guidelines.
12. Ensure client satisfaction by upholding Balenciaga's service standards, image, and values.
13. Create and update the client portfolio and follow up through the Luce app.
14. Engage clients by building authentic and long-term relationships, from initial contact to after-sales assistance.
15. Follow HQ guidelines regarding the client journey and loyalty program.
16. Demonstrate professionalism and expertise in communication and teamwork.
17. Collaborate with internal and external stakeholders with a service-oriented approach.
18. Facilitate teamwork by assisting colleagues in providing client experience and achieving goals.
19. Participate in achieving sustainability goals.
20. Perform regular front-of-house activities and key back-of-house duties without supervision.
21. Process client transactions at the cash desk, including in-store and distant sales.
22. Promote and execute omnichannel services in-store.
23. Receive and process store deliveries.
24. Prepare and organize deliveries and shipments to clients.
25. Execute and follow up on all processes related to Retail Excellence.
26. Contribute to front and back-of-house operations, including stock control and inventories.
27. Support after-sales operations by executing omnichannel after-sales policy and providing feedback to the Store Director or Operations Manager.

1. Proven experience in luxury retail sales or a similar client-facing role.
2. Strong understanding of the luxury fashion industry and market trends.
3. Ability to embody and promote brand values and behaviors.

1. Excellent communication and interpersonal skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in client relationship management and building long-term relationships.
4. Ability to work collaboratively in a team-oriented environment.
5. Proficiency in using retail management software and omnichannel tools.

Proven experience in luxury retail sales or a similar client-facing role is required, with a strong understanding of the luxury fashion industry and market trends.

Bachelor's degree in Fashion, Business, or a related field is preferred.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development within the Kering Group.

Balenciaga fosters a culture of innovation, creativity, and excellence, encouraging employees to express their individuality while aligning with the brand's values. The work environment is dynamic and inclusive, promoting collaboration and professional growth.