Balenciaga Sales Advisor

Munich • Germany

Wednesday, August 13, 2025

Balenciaga, a prestigious name in the luxury fashion industry, is a part of the renowned Kering Group. Established by Cristóbal Balenciaga in 1917, the brand has been synonymous with avant-garde fashion and impeccable craftsmanship. As a member of the Kering Group, Balenciaga benefits from the conglomerate's global reach and resources, offering employees a dynamic and enriching professional environment.

1. Develop and maintain comprehensive product knowledge to provide exceptional customer service.
2. Stay informed about current products, trends, and collections to ensure customers are well-informed.
3. Replenish stock and uphold high standards of merchandise and product presentation.
4. Handle customer complaints, seeking assistance when necessary, ensuring satisfactory resolution for both the customer and the company.
5. Stay updated with customer requirements and operating procedures.
6. Be aware of daily sales targets and employ appropriate sales techniques to achieve them.
7. Ensure understanding and adherence to all procedures and policies, executing work according to these standards.
8. Maintain personal appearance and presentation in strict alignment with company standards.
9. Adhere to Security and Health and Safety regulations.
10. Open and close the store according to business needs, in line with Company security rules.
11. Perform additional duties within the defined levels of responsibility and accountability of the Sales Consultant role.

1. Previous experience in a similar role.
2. Experience in a customer service role with face-to-face customer contact.

1. Ability to adapt to frequent change and a high-pressure environment.
2. Ability to initiate contact and communication.
3. Motivated by being a team player with a common goal.
4. Excellent communication and interpersonal skills with the ability to build and maintain relationships.
5. A strong team player and considerate of colleagues.
6. Ability to speak fluently a second language, with Mandarin or Russian being highly advantageous.

Candidates must have prior experience in a similar sales or customer service role, with direct customer interaction.

Balenciaga offers a stimulating and fulfilling workplace environment with opportunities for professional development within the House or the Kering group. Employees are empowered to excel in their roles and reach their full potential.

Balenciaga fosters a diverse workforce, believing that diversity in all its forms enriches the workplace and enhances the client experience. As an Equal Opportunity Employer, Balenciaga values competencies and brand-aligned behaviors, setting employees up for success.