Balenciaga Retail Training Manager

Tokyo Japan

Monday, January 27, 2025

Balenciaga, a revered name in the luxury fashion industry, was founded by Cristóbal Balenciaga in 1917. The brand, now part of the Kering Group, has consistently pushed the boundaries of modern couture. Under the creative direction of Demna since 2015, Balenciaga continues to innovate with its avant-garde collections and commitment to social responsibility. The brand's dedication to excellence extends to its workforce, offering a dynamic and inclusive environment for professional growth.

1. Collaborate with Paris headquarters to align training with global brand standards.
2. Conduct in-store field coaching to enhance retail staff performance.
3. Design and develop high-quality training materials, including multimedia aids.
4. Evaluate staff performance through field coaching and provide improvement recommendations.
5. Visit stores to assess training needs and design tailored programs.
6. Implement and follow up on the Mystery Shopper Program.
7. Work closely with Retail teams, Merchandising, and Store Managers to achieve brand goals.
8. Deliver comprehensive training on products, brand, materials, systems, and sales techniques.
9. Track training hours and KPIs for reporting and impact assessment.
10. Manage and develop team members to enhance team capabilities.

1. Minimum 5 years of experience in a luxury fashion brand as shop staff.
2. Previous experience as a senior trainer or training manager.
3. Native-level proficiency in Japanese and business-level English.
4. Experience in people and team management.

1. Strong communication and presentation skills.
2. Proficiency in Excel, PowerPoint, and Word.
3. Ability to travel frequently within Japan and overseas.
4. Proactive and eager to embrace new challenges.

A minimum of five years in a luxury fashion brand, with experience in training management and team leadership.

Balenciaga offers a comprehensive benefits package, fostering an inclusive and supportive work environment.

Balenciaga is committed to diversity and inclusion, valuing the unique perspectives and experiences of its employees. The brand fosters a culture of innovation and excellence, encouraging continuous learning and development.