Balenciaga Retail Trainer

Balenciaga, a distinguished name in the luxury fashion industry, is renowned for its innovative approach to modern couture. As part of the Kering Group, Balenciaga offers a dynamic environment that fosters creativity and professional growth. The brand is committed to pushing boundaries through its collections and digital interactions, maintaining a leading position in the industry.

1. Design and implement retail training programs focused on enhancing client experience, selling techniques, and floor management.
2. Deliver engaging training sessions to retail teams and store managers.
3. Ensure global consistency of training standards with appropriate local adaptations.
4. Reinforce client experience standards and structured selling rituals across the retail network.
5. Observe in-store behaviors and provide structured feedback to drive performance improvement.
6. Facilitate training on advanced selling techniques, cross-selling, and conversion improvement.
7. Develop clienteling capabilities, CRM usage, and long-term client relationship building.
8. Support store managers in cultivating a strong coaching and feedback culture.
9. Promote understanding of retail performance indicators and commercial awareness.
10. Collect field feedback and contribute to the continuous improvement of training tools and methodologies.

1. Experience in luxury retail stores.
2. Experience in retail training.

1. Strong facilitation and presentation skills.
2. Ability to influence and coach in field environments.
3. Knowledge of retail KPIs and performance drivers.
4. Structured and detail-oriented approach.
5. Fluency in English.

Candidates must possess experience in luxury retail environments and have a background in retail training.

Balenciaga offers a stimulating and fulfilling workplace environment, committed to professional development within the House or the Kering Group.

Balenciaga is dedicated to fostering a diverse and inclusive workforce, enriching both the workplace and client experience. As an Equal Opportunity Employer, the company values diversity in all its forms and selects talents based on competencies aligned with brand behaviors.