Balenciaga Retail Trainer

London UK

Tuesday, January 28, 2025

Balenciaga, a revered name in the fashion industry, is part of the esteemed Kering group, a global leader in luxury. Known for its avant-garde designs and innovative spirit, Balenciaga offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Balenciaga is committed to fostering a diverse and inclusive workplace, providing its employees with opportunities for growth and development within the luxury fashion sector.

1. Execute competency building and talent development in alignment with brand strategies.
2. Facilitate the implementation of training programs focusing on brand image, product knowledge, retail excellence, and client journey.
3. Promote a positive and performance-driven culture through championing training initiatives.
4. Collaborate with training and business managers to analyze competency gaps and adapt training programs to meet business needs.
5. Ensure regional adaptation and timely delivery of training programs designed by the central training team.
6. Manage the planning and coordination of training calendars, venues, and participants.
7. Conduct pre and post-training evaluations to ensure effectiveness and continuous improvement.
8. Monitor and measure training KPIs, including knowledge retention, employee engagement, and client experience.
9. Provide on-site coaching and support sales teams in applying key learnings on the sales floor.

1. Degree in Business, Training, Human Resources Management, Psychology, or a related field.
2. Previous experience in training and development, preferably in luxury retail or hospitality.
3. Strong analytical skills for needs assessment and program development.
4. Mature, confident, and positive mindset with excellent interpersonal skills.
5. Self-starter with strong organizational and influencing abilities.
6. Client-centric with a strong fashion sensibility.
7. Passion for fostering a learning culture and talent development.
8. Excellent communication skills.
9. Fluent in English.
10. Proficient in Microsoft Office, Photoshop, Illustrator, and InDesign.
11. Willingness to travel frequently within Northern Europe.

1. Training facilitation and delivery
2. Program development
3. Analytical skills
4. Interpersonal communication
5. Organizational skills
6. Client-centric approach
7. Fashion sensibility
8. Proficiency in Microsoft Office and design software

Previous hands-on experience in training and development within the luxury retail or hospitality industry is required.

Degree in Business, Training, Human Resources Management, Psychology, or a related discipline.

Balenciaga offers a vibrant work environment within a global luxury group, providing endless opportunities for learning and growth.

Balenciaga is dedicated to creating an inclusive and diverse workplace where employees are encouraged to excel. The company values diversity in all its forms, enriching the workplace and enhancing the client experience. As an Equal Opportunity Employer, Balenciaga selects talents based on competencies and alignment with brand values, ensuring a supportive environment for success.