Balenciaga Retail Operations Manager

Balenciaga, a distinguished name within the luxury fashion industry, is part of the prestigious Kering Group, known for its commitment to creativity and innovation. As an employer, Balenciaga offers a dynamic and inspiring environment where employees are encouraged to develop their skills and grow within the company. The brand values diversity and inclusion, fostering a workplace where all individuals can thrive and contribute to the brand's legacy of excellence.

1. Strategically evaluate and enhance current systems in collaboration with the Director of Operations and retail leadership to improve operational excellence and client experience.
2. Cultivate positive relationships and maintain open communication with retail leadership, store teams, and key stakeholders.
3. Train and educate retail teams, including store management and operations staff, on company policies and procedures.
4. Coordinate with cross-functional partners on regional retail projects.
5. Provide prompt resolutions to store inquiries.
6. Conduct routine evaluations of stores to ensure operational excellence and guide improvements to meet global standards.
7. Ensure compliance with company policies and procedures in collaboration with various departments including Finance, Sales Audit, Inventory Control, and more.
8. Manage new policy rollouts and identify areas requiring additional guidelines.
9. Oversee inventory control for designated locations, including cycle counts and annual physical inventory.
10. Manage operational aspects of store projects, including openings, closings, relocations, and expansions.
11. Oversee operations for store marketing events and company events to achieve business objectives.

1. Minimum 3 years of retail operational experience, preferably in a luxury or fashion environment.
2. Experience in multi-store management within a fast-paced setting.
3. Proven ability to multi-task with strong organizational skills and attention to detail.
4. Proficiency in POS and Inventory Management Systems; advanced knowledge in SAP and Oracle Retail Xstore is a plus.
5. Proficient in Microsoft Office Suite, including PowerPoint, Excel, Word, and Teams.
6. Ability to take initiative and work independently without daily supervision.
7. Willingness to travel frequently and on short notice (50%+).
8. Excellent written and verbal communication skills.

1. Task prioritization based on business needs.
2. Strong problem-solving abilities.
3. Organizational and multi-tasking skills.
4. Ability to maintain a positive work environment while upholding brand values.

Minimum of 3 years in retail operations, with experience in multi-store management and a fast-paced, luxury or fashion environment.

A reasonable estimate of the current salary range is $110,000 USD to $120,000 USD.

Balenciaga offers opportunities for professional development within the brand and the Kering Group, empowering employees to reach their full potential in a stimulating and fulfilling workplace environment.

Balenciaga is committed to fostering a diverse and inclusive workforce, believing that diversity enriches the workplace and enhances the client experience. The company values creativity, innovation, and collaboration, guiding employees to excel and reach their full potential.