Balenciaga Retail Operations Manager

New York • USA

Tuesday, January 13, 2026

Balenciaga, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Known for its avant-garde style and innovative designs, Balenciaga offers an inspiring workplace where creativity and excellence are at the forefront. As an employer, Balenciaga is committed to fostering professional growth and development within the brand and across the Kering Group.

1. Strategically evaluate and enhance current systems in collaboration with the Director of Operations and retail leadership to improve operational excellence and client experience.
2. Cultivate positive relationships and maintain open communication with retail leadership, store teams, and key stakeholders.
3. Train and educate retail teams, including store management and operations staff, on company policies and procedures.
4. Collaborate with cross-functional partners on regional retail projects.
5. Provide prompt resolutions to store inquiries and conduct routine checks on operational excellence.
6. Ensure compliance with company policies and procedures in partnership with various departments including Retail leadership, Finance, and HR.
7. Manage inventory control for designated locations and oversee stock movements.
8. Monitor supply orders and support day-to-day operational matters.
9. Oversee operational aspects of store projects and manage operations for store marketing events.

1. Minimum 3 years of retail operational experience.
2. Experience in multi-store management within a fast-paced, luxury/fashion environment.
3. Proven ability to multi-task with strong organizational skills and attention to detail.

1. Proficient in POS & Inventory Management Systems, with advanced knowledge in SAP and Oracle Retail Xstore being advantageous.
2. Proficient in Microsoft Office Suite including PowerPoint, Excel, Word, and Teams.
3. Strong problem-solving skills and ability to prioritize tasks based on business needs.
4. Excellent written and verbal communication skills.

A minimum of 3 years in retail operations, preferably within a luxury or fashion environment, with experience in multi-store management.

A competitive salary range from $110,000 USD to $120,000 USD, considering various factors such as experience and geographic location.

Balenciaga offers a stimulating work environment with opportunities for professional development within the brand and the Kering Group. Employees are empowered to create and sustain high-performing teams, with guidance to reach their full potential.

Balenciaga prides itself on a culture of creativity, innovation, and excellence. The company is committed to diversity and inclusion, believing that a diverse workforce enriches the workplace and client experience. As an Equal Opportunity Employer, Balenciaga selects talents based on competencies and alignment with brand values.