Balenciaga Retail Manager

Hong Kong • China

Thursday, September 18, 2025

Balenciaga, a prestigious name in the luxury fashion industry, is part of the esteemed Kering Group, which is renowned for its portfolio of iconic brands. As an employer, Balenciaga is committed to fostering a dynamic and inclusive work environment that encourages professional growth and development. The brand is dedicated to excellence and innovation, ensuring that employees are empowered to deliver exceptional experiences to clients worldwide.

1. Oversee sales and profit objectives for directly operated retail stores in Hong Kong and Macau.
2. Lead key projects and initiatives within the stores, ensuring alignment with corporate strategies.
3. Collaborate with Head Office and Greater China departments to deliver consistent Balenciaga experiences.
4. Manage sales operations, including expense oversight and sales target achievement.
5. Conduct sales analysis and develop strategies to meet and exceed targets.
6. Monitor market trends and competitor activities to inform business strategies.
7. Cultivate strong relationships with landlords and partners to enhance business opportunities.
8. Ensure exceptional client service and maintain store standards in terms of maintenance, staff grooming, and visual merchandising.
9. Implement store operation policies in line with Kering group compliance standards.
10. Supervise administrative duties, daily reports, and staff scheduling.
11. Conduct regular store visits to assess and address operational needs.
12. Optimize store expenses while adhering to corporate guidelines.
13. Build and maintain key customer relationships and support CRM initiatives.
14. Motivate and coach staff to align with company procedures and values.
15. Identify and develop top talent within store teams, providing necessary training and feedback.
16. Coordinate after-sales services and merchandise/inventory control with relevant teams.
17. Collaborate with visual merchandising staff to maintain brand standards.

1. Degree in Business or related discipline.
2. Minimum of 8 years of progressive experience in Store Operations Management, Retail Analytics, and Project Management within the luxury sector.

1. Strong commercial awareness and adaptability to fast-paced environments.
2. Excellent communication and presentation skills.
3. Organizational and detail-oriented with problem-solving capabilities.
4. Critical thinking and analytical skills for data consolidation.
5. Proficiency in Microsoft Word, Excel, PowerPoint, and Chinese Word Processing.
6. Fluency in written and spoken English and Cantonese.

A minimum of 8 years in Store Operations Management, Retail Analytics, and Project Management within the luxury sector, with practical experience in the Hong Kong and Macau markets.

Degree in Business or related discipline.

Balenciaga offers a stimulating and fulfilling work environment with opportunities for professional development within the House or the Kering Group. Employees are empowered to reach their full potential and are supported in creating high-performing teams.

Balenciaga is dedicated to fostering a diverse and inclusive workplace, believing that diversity enriches both the workplace and client experience. As an Equal Opportunity Employer, the brand values competencies and aligns talent selection with brand behaviors, supporting employees' success.