Balenciaga Omnichannel Customer Experience Intern

Paris • France

Friday, May 23, 2025

Balenciaga, a distinguished name in the luxury fashion industry, is renowned for its avant-garde designs and commitment to excellence. As part of the Kering Group since 2001, Balenciaga benefits from the resources and global reach of one of the world's leading luxury conglomerates. The brand continues to innovate under the artistic direction of Demna, offering a dynamic environment for professional growth and creativity.

1. Assist with the implementation, training organization, and daily operations of Omnichannel Services.
2. Support the Global Omnichannel Senior Analyst with daily requests from regional teams and client services, including technical issues, backlog management, and customer complaints.
3. Oversee and maintain the StoreDB platform to ensure accurate store information on Balenciaga.com and Yext.
4. Collaborate with the Global Omnichannel Senior Analyst and Global Online Operations Coordinator to equip retail and client service teams with necessary tools and information.
5. Conduct benchmarking analysis and customer journey tests on Balenciaga.com, reporting feedback and issues to the Global Omnichannel team.

1. Previous experience in retail is appreciated.
2. Fluency in English with excellent written and oral communication skills.

1. Proficiency in digital tools and a strong understanding of the fashion market.
2. Team player with strong interpersonal skills.
3. Deep client sensibility and analytical mindset.
4. Curiosity, agility, and proactiveness.

Prior experience in retail is appreciated, though not mandatory.

Paid internship for a duration of 6 months.

Professional development opportunities within Balenciaga and the Kering Group, fostering a high-performance and fulfilling work environment.

Balenciaga is committed to fostering a diverse and inclusive workplace, believing that diversity enriches both the workplace and client experience. The company supports employees in expressing their full potential and values high-performance teams striving for excellence.