Balenciaga

Omnichannel Customer Experience Intern

Balenciaga, founded by Cristóbal Balenciaga in 1917, is a renowned fashion house known for its uncompromising standards and innovative designs. Part of the Kering Group since 2001, Balenciaga is influential in the fashion industry, offering prêt-à-porter collections, leather goods, footwear, and accessories. Under the artistic direction of Demna since 2015, the brand continues to push boundaries in both men's and women's fashion.

1. Assist with the implementation, training organization, and day-to-day operations of Omnichannel Services.
2. Support the Global Omnichannel Senior Analyst with daily requests from regional teams and client services.
3. Oversee and complete StoreDB to ensure accurate store information on Balenciaga.com and the Yext platform.
4. Partner with the Global Omnichannel Senior Analyst and Global Online Operations Coordinator to provide tools and information for a qualitative client experience.
5. Conduct benchmarking analysis and customer journey tests on Balenciaga.com, reporting feedback and issues to the Global Omnichannel team.

1. Previous experience in Retail appreciated

1. Proficiency in digital tools
2. Good fashion market knowledge
3. Fluent in English with excellent written and oral skills
4. Curious, agile, and proactive
5. Team player
6. Deep client sensibility and analytical mindset

Balenciaga is committed to fostering professional development within the House and the Kering Group, encouraging high-performance teams and a stimulating work environment. The company values diversity in all its forms and is an Equal Opportunity Employer.