Balenciaga Omnichannel Customer Experience Intern

Paris • France

Thursday, December 19, 2024

Balenciaga, a prestigious fashion house renowned for its avant-garde designs and rich heritage, operates under the umbrella of the Kering Group, a global leader in luxury. Known for its innovative approach and high standards, Balenciaga offers a dynamic environment where creativity and excellence are nurtured.

1. Assist with the implementation and organization of training for Omnichannel Services.
2. Support the Global Omnichannel Senior Analyst with daily requests from regional teams and client services.
3. Oversee and maintain the StoreDB platform to ensure accurate store information globally.
4. Collaborate with the Global Omnichannel Senior Analyst and Global Online Operations Coordinator to equip retail and client service teams with necessary tools and information.
5. Conduct benchmarking analysis and customer journey tests on Balenciaga.com, providing feedback to the Global Omnichannel team.

1. Previous experience in retail is appreciated.

1. Proficiency in digital tools and a strong understanding of the fashion market.
2. Fluency in English with excellent written and oral communication skills.
3. Curiosity, agility, and proactivity.
4. Team-oriented with strong interpersonal skills.
5. Strong client sensibility and analytical mindset.

Previous experience in retail is appreciated, though not mandatory.

Balenciaga offers a stimulating and fulfilling work environment, committed to professional development within the House and the Kering Group. Employees are encouraged to reach their full potential in a diverse and inclusive workplace.

Balenciaga fosters a culture of high performance and excellence, encouraging diversity in all its forms. As an Equal Opportunity Employer, the company values the unique contributions of each employee, promoting an environment where everyone can succeed.