Balenciaga Keyholder Sales Advisor

Balenciaga is a leading avant-garde luxury fashion house within the Kering group, known for its boundary-pushing design language and high-profile global boutiques. As an employer, the brand emphasizes creative excellence, rigorous retail standards and opportunities for professional development across the Kering portfolio.

1. Drive individual and store sales to achieve and exceed targets through exemplary client service and proactive selling.
2. Perform and supervise opening and closing procedures in strict accordance with company policy.
3. Support the Store Director in day-to-day store operations, including staff supervision and task delegation.
4. Maintain orderly and accessible stockroom operations to facilitate merchandise flow and team efficiency.
5. Manage inventory control and partner with operations staff to minimise shrinkage and ensure accurate cash handling and timely bank deposits.
6. Implement and communicate visual merchandising directives and ensure store presentation meets brand standards.
7. Oversee store maintenance, fixtures and supplies to preserve exemplary presentation and functionality.
8. Handle customer complaints and feedback promptly and professionally to protect client relationships and brand reputation.
9. Enforce company operational manuals and sustainability policies; provide constructive feedback for local and corporate updates.

1. Minimum 3 years' experience in a comparable retail or fashion sales role, ideally with keyholder or supervisory responsibilities.
2. Proven track record of meeting or exceeding sales targets in a selling role.
3. Strong verbal and written communication skills with the ability to manage multiple tasks in a fast-paced environment.
4. Commercial awareness and genuine passion for the fashion industry.
5. Demonstrated leadership, interpersonal skills and the capacity to develop team performance.
6. Knowledge of inventory control, loss prevention practices, cash handling and visual merchandising.

1. Clienteling and high‑touch customer service
2. Sales performance and target achievement
3. Store opening and closing procedures
4. Inventory control and stockroom management
5. Loss prevention and cash handling
6. Visual merchandising implementation
7. Team leadership and staff communication

Minimum of 3+ years in retail or fashion sales with prior keyholder or supervisory responsibilities; experience within luxury or premium fashion brands preferred.

High school diploma or equivalent; vocational or tertiary qualifications in fashion, retail or business preferred.

Balenciaga cultivates a fast-paced, creative workplace that prizes bold ideas and uncompromising quality. The retail environment emphasizes mentorship, high-performance standards and mobility within the Kering group while promoting an inclusive, diverse workforce.