Balenciaga Global Store Training Director

Paris • France

Tuesday, July 15, 2025

Balenciaga, a distinguished name in the luxury fashion industry, is renowned for its avant-garde designs and rich heritage. As a member of the Kering group since 2001, Balenciaga benefits from the conglomerate's extensive resources and global reach. The brand continues to push the boundaries of fashion under the creative direction of Demna, offering innovative prêt-à-porter collections, leather goods, and accessories that captivate a global audience.

1. Define and implement a global retail training roadmap aligned with the brand’s values and business goals.
2. Develop innovative, scalable training programs for onboarding, client journeys, product knowledge, styling, and leadership development.
3. Design global programs to enhance selling skills with a focus on emotional intelligence, clienteling, and personalized service.
4. Translate brand storytelling and creative direction into impactful training content.
5. Ensure the training strategy supports the retail career path in collaboration with HR teams.
6. Oversee the rollout of training programs across all regions, ensuring cultural and market-specific adaptation.
7. Partner with regional training managers to ensure consistency and excellence in delivery.
8. Lead and inspire a global team of regional training managers.
9. Foster a culture of continuous learning, coaching, and performance development.
10. Collaborate with merchandising, marketing, client, retail performance, retail operations, and HR to align training programs with business objectives.
11. Define KPIs to measure training effectiveness and impact on client satisfaction and sales performance.
12. Continuously refine programs based on feedback, brand vision, and retail performance data.
13. Drive the adoption of digital learning tools and platforms to enhance accessibility and engagement.
14. Integrate new technologies and formats to reflect the brand’s forward-thinking DNA.
15. Maintain an active watch on emerging learning trends, retail innovations, and digital best practices.

1. Minimum 10 years of experience in retail, with at least 5 years in a global or regional training leadership role.
2. Strong background in luxury fashion or high-end retail, with a deep understanding of client experience and brand culture.
3. Proven ability to manage projects efficiently with smart resource planning.
4. Fluent in French and English; additional languages such as Mandarin or Italian are a plus.
5. Willingness to travel internationally (up to 20%).

1. Strong leadership and communication skills.
2. Stakeholder management expertise.
3. Experience in designing and deploying training programs across diverse markets.
4. Agility, creativity, and cultural awareness.
5. Passion for innovation and brand culture.

Minimum 10 years of experience in retail, with at least 5 years in a global or regional training leadership role, preferably within the luxury fashion sector.

Balenciaga offers a stimulating and fulfilling workplace environment with opportunities for professional development within the House or the Kering group. Employees are empowered to create, build, and sustain high-performing teams.

Balenciaga is committed to fostering a diverse workforce, believing that diversity enriches both the workplace and client experience. As an Equal Opportunity Employer, the company welcomes all applications and selects talents based on competencies and alignment with brand behaviors.