Balenciaga Global Retail Training Director

Paris • France

Friday, September 5, 2025

Balenciaga, a distinguished name in luxury fashion, was founded by Cristóbal Balenciaga in 1917 and has been a hallmark of modern couture since its establishment in Paris in 1937. As part of the esteemed Kering group, Balenciaga continues to innovate with its avant-garde collections and commitment to social responsibility, maintaining its position at the forefront of the fashion industry.

1. Define and implement a global retail training roadmap aligned with the brand’s values and business goals.
2. Develop innovative, scalable training programs for onboarding, client journeys, product knowledge, and leadership development.
3. Design global programs to enhance selling skills with a focus on emotional intelligence and personalized service.
4. Translate brand storytelling into impactful training content.
5. Oversee the rollout of training programs across all regions, ensuring cultural adaptation.
6. Lead and inspire a global team of regional training managers.
7. Collaborate with merchandising, marketing, and HR to align training with business objectives.
8. Define KPIs to measure training effectiveness and refine programs based on feedback.
9. Drive the adoption of digital learning tools and integrate new technologies into training strategies.

1. Minimum 10 years of experience in retail, with at least 5 years in a global or regional training leadership role.
2. Strong background in luxury fashion or high-end retail.
3. Proven ability to manage projects efficiently with smart resource planning.
4. Fluent in French and English; additional languages are a plus.
5. Willingness to travel internationally (up to 20%).

1. Strong leadership and communication skills.
2. Stakeholder management.
3. Experience in designing and deploying training programs across diverse markets.
4. Agility and creativity with a passion for innovation.

Minimum 10 years of experience in retail, with at least 5 years in a global or regional training leadership role.

Balenciaga offers a stimulating and fulfilling workplace environment with opportunities for professional development within the House or the Kering group. The company is committed to fostering a diverse workforce and empowering leaders to create high-performing teams.

Balenciaga thrives on innovation and creativity, fostering a diverse and inclusive environment where employees are encouraged to reach their full potential. As part of the Kering group, the company values diversity in all its forms and is dedicated to creating a workplace that enriches the client experience.