Balenciaga Department Manager

Serravalle Scrivia • Italy

Tuesday, June 17, 2025

Balenciaga, a prestigious name in the luxury fashion industry, is renowned for its pioneering designs and exceptional craftsmanship. As part of the Kering group since 2001, Balenciaga continues to set the standard for innovation and excellence. The brand's commitment to creativity and quality is reflected in its diverse range of products, from avant-garde prêt-à-porter collections to iconic leather goods and accessories. Balenciaga offers a dynamic and inspiring work environment, fostering professional growth and development within the luxury sector.

1. Implement action plans defined with headquarters and the Store Manager, ensuring consistent follow-up.
2. Analyze business results using corporate reports to drive performance.
3. Assign and communicate quantitative and qualitative goals to department teams.
4. Provide high-quality feedback and reporting to the Store Manager and team.
5. Build and maintain relationships with Inventory and Buying stakeholders, proactively communicating requirements.
6. Monitor the local competitive landscape and inform the store team of performance metrics.
7. Create and maintain a positive work environment aligned with Balenciaga's values.
8. Collaborate with Recruitment and HR to attract, recruit, develop, and retain talent.
9. Motivate and challenge the team to achieve business results and job satisfaction.
10. Support the Store Manager in maintaining a motivated and informed team.
11. Act as a Balenciaga Ambassador, promoting the brand culture internally and externally.
12. Ensure consistent execution of the Balenciaga Signature and Client experience.
13. Recruit, develop, and retain clients, from beginners to VVICs.
14. Ensure compliance with legal, safety, security, and internal requirements.
15. Execute team planning and communicate schedules to the Store Manager.
16. Challenge and improve processes for efficiency and effectiveness.

1. Commitment to participating in innovative projects.
2. Product sensitivity and strong market/fashion trends knowledge.
3. At least 3 years of managerial experience.
4. Significant experience in the luxury industry with a client portfolio.
5. Clienteling mindset with a focus on client engagement and loyalty.
6. Precision and organizational skills to prioritize tasks effectively.
7. Adaptability, openness, and strong listening abilities.
8. High availability and responsiveness.
9. Excellent interpersonal skills.
10. Positive attitude with a willingness to learn and improve.
11. Proficiency in digital skills.

1. Leadership and team management
2. Strategic planning and execution
3. Client relationship management
4. Analytical skills
5. Communication and interpersonal skills
6. Adaptability and problem-solving
7. Organizational skills
8. Digital proficiency

A minimum of 3 years in a managerial role within the luxury industry, with a proven track record in client engagement and team leadership.

Bachelor's degree in Business, Fashion, or a related field is preferred.

Balenciaga offers a stimulating and fulfilling workplace environment, with opportunities for professional development and growth within the House and the Kering group.

Balenciaga fosters a culture of innovation, creativity, and excellence. The company is committed to diversity and inclusivity, believing that a diverse workforce enriches the workplace and enhances the client experience. Employees are empowered to reach their full potential in a supportive and dynamic environment.