Balenciaga Department Manager

Balenciaga, a prestigious name in the luxury fashion industry, operates under the esteemed Kering Group, renowned for its portfolio of iconic brands. As an employer, Balenciaga is committed to fostering an environment where creativity and innovation thrive, offering employees opportunities for growth and development within the Maison and the broader Kering family.

1. Implement action plans defined with headquarters and the Flagship/Store Director, ensuring proper follow-up.
2. Set specific quantitative and qualitative goals for department teams.
3. Analyze results daily, weekly, and monthly, conducting constant evaluations.
4. Review sales based on corporate reports and check stock levels for involved departments.
5. Ensure department displays are organized and supervise product turnover.
6. Communicate high-quality feedback and reports to the Associate Store Director, Store Director, or store team.
7. Convey daily technical and stock information related to products to the store team.
8. Promptly send all quantitative and qualitative information to the HQ Buying team to communicate needs and anticipate potential issues.
9. Monitor the business environment, including local competition.
10. Keep the store team informed about store performance.
11. Analyze sell-through by category.
12. Create and maintain a positive and motivating work environment, representing the Balenciaga image and ensuring team alignment.
13. Motivate and regularly challenge store leadership and team.
14. Support the Flagship/Store Director and Associate Director in setting goals and conducting meetings.
15. Organize and plan department activities, allocating resources to meet work demands and maximize profitability.
16. Partner with the Associate Director and Flagship/Store Director to recruit, train, and develop the team.
17. Identify and develop team members' strengths, supporting professional growth through training and coaching.
18. Train the team in-store actions to develop customer loyalty.
19. Lead by example and encourage teamwork.
20. Act as a Balenciaga Ambassador, sustaining and promoting brand culture internally and externally.
21. Ensure departments consistently offer Balenciaga's service standards, image, and values.
22. Ensure the Customer Experience and Balenciaga Signature are consistently executed.
23. Inspire clients and team by embodying the Balenciaga Universe.
24. Ensure store image aligns with Balenciaga standards.
25. Track CEE and NPS indicators and implement necessary actions.
26. Ensure client acquisition, development, and retention from beginners to VICs.
27. Supervise sales to ensure customer journey execution and omnichannel consistency.
28. Ensure a qualitative and quantitative approach in managing the store's client portfolio and execute action plans.
29. Promote and develop a clienteling mindset, tracking sales for VICs and VVICs.
30. Personally manage delicate situations related to product issues.
31. Ensure all processes comply with legal, safety, internal standards, sustainability, HR, and stock organization requirements.
32. Take necessary measures to ensure loss prevention and store safety.
33. Ensure correct product turnover in stock for involved departments.
34. Comply with, communicate, and monitor all processes and guidelines.
35. Prepare weekly and monthly team planning and submit it to the Associate Store Director.
36. Challenge current processes to ensure efficiency and effectiveness in departments.
37. Cooperate with other Department Managers on product and internal process matters.
38. Optimize stock management to make replenishment as efficient as possible in terms of sales, in collaboration with the Operations Manager.

1. Commitment to being part of an innovative project.
2. Sensitivity to products and strong market and fashion trend knowledge, coupled with a good level of general culture.
3. At least 3 years of leadership experience (managing a team of approximately 5 people).
4. Relevant experience in the luxury industry, including client portfolio management.
5. Clienteling mindset: focus on client engagement and loyalty.
6. Precision and organizational skills, with the ability to organize and prioritize tasks according to business needs.
7. Adaptability, openness, active listening, and curiosity.
8. High availability and agility in responses.
9. Excellent interpersonal skills.
10. Positive attitude and willingness to learn and evolve.
11. Proficiency in digital tools.

1. Leadership and team management
2. Client engagement and clienteling
3. Analytical and strategic thinking
4. Communication and interpersonal skills
5. Organizational and multitasking abilities
6. Problem-solving and decision-making
7. Adaptability and flexibility
8. Digital proficiency

A minimum of 3 years in a leadership role within the luxury industry, managing a team of approximately 5 people, with experience in client portfolio management.

Bachelor's degree in Business, Fashion Management, or a related field is preferred.

Balenciaga offers an exciting opportunity to join the team at the VillageMall in Rio de Janeiro as a Department Manager, contributing to business development and brand philosophy. The company is committed to career development, providing real learning and growth opportunities within the Maison or the Kering group.

Balenciaga is dedicated to fostering a diverse workforce, believing that diversity in all its forms enriches the workplace and customer experience. As an equal opportunity employer, Balenciaga welcomes all applications and selects talent based on competencies and alignment with brand behaviors. The company encourages leaders to create, build, and maintain high-performance teams, guiding each employee to reach their full potential in a stimulating and fulfilling work environment.