Balenciaga Customer Service Manager

Paris • France

Monday, August 4, 2025

Balenciaga, a distinguished name in luxury fashion, was founded by Cristóbal Balenciaga in 1917 in Spain and established in Paris in 1937. Known for redefining modern haute couture through innovative form and technique, Balenciaga continues to embody its founder's vision with bold collections in women's and men's ready-to-wear, accessories, and art objects. As part of the Kering Group, Balenciaga is committed to digital advancement and social and environmental responsibility, ensuring its place at the forefront of modernity. The brand's avant-garde elegance was reintroduced with its 50th couture collection in 2021, and under the creative direction of Pierpaolo Piccioli since 2025, Balenciaga continues to push the boundaries of fashion.

1. Respond to customer inquiries efficiently and effectively.
2. Oversee order processing, pricing, and merchandise delivery.
3. Provide activity reports to management.
4. Manage payments and liaise with the collections team as necessary.
5. Issue shipping instructions and support clients with order management information.
6. Gather market insights from clients to identify trends and new business opportunities.

1. Experience in customer service or sales administration.

1. Customer-oriented with excellent communication skills.
2. Bilingual proficiency in English; Italian is advantageous.
3. Proficient in MS Office, SAP, and related reporting tools.
4. Comfortable in an agile environment, with strong organizational skills and a positive mindset.

Previous experience in a customer service or sales administration role is required.

Balenciaga offers a stimulating and fulfilling work environment, fostering professional development within the Maison and the Kering Group. Employees are encouraged to reach their full potential through a commitment to excellence and high-performance teams.

Balenciaga is dedicated to promoting diversity within its teams, believing that diversity in all its forms enriches the workplace and enhances the customer experience. The brand is committed to equal opportunity and selects talent based on skills and brand values, supporting employees to excel in their roles.