Balenciaga Customer Service Manager

Paris • France

Friday, June 20, 2025

Balenciaga, a distinguished name in the luxury fashion industry, was founded by Cristóbal Balenciaga in 1917. Renowned for its avant-garde and uncompromising designs, the brand has been a beacon of innovation and style. As part of the Kering Group since 2001, Balenciaga continues to influence global fashion trends under the artistic direction of Demna. The brand's commitment to excellence is reflected in its iconic ready-to-wear collections, leather goods, and accessories.

1. Oversee the customer service department, ensuring the seamless execution of sales administration processes from order reception to billing and delivery.
2. Distribute order flow among team members to maintain efficiency.
3. Ensure exemplary management of wholesale orders and customer service from showroom order placement to invoicing and shipment.
4. Uphold customer experience standards across all directly managed stores and wholesale channels, resolving issues effectively.
5. Guarantee timely deliveries in alignment with launch schedules and business priorities.
6. Identify and implement improvements in customer service procedures and workflows to enhance service quality.
7. Provide consistent support and reporting to regional teams.
8. Coordinate logistical activities with Kering teams.
9. Participate in sales and distribution projects, particularly the regional deployment of SAP.
10. Supervise and manage a team of approximately 10, ensuring alignment with the brand's performance and engagement standards, setting objectives, conducting regular performance evaluations, and offering development opportunities.

1. 8 to 10 years of significant experience in customer service and sales administration within an international organization.
2. Proven project management experience with excellent communication and interpersonal skills.
3. Strong leadership and team management capabilities.

1. Bilingual proficiency in English; Italian is advantageous.
2. Proficiency in MS Office, SAP, and associated reporting tools.
3. Ability to thrive in an agile environment, demonstrating rigor, organization, autonomy, and a positive mindset.

8 to 10 years in customer service and sales administration in an international setting.

Balenciaga offers a stimulating and fulfilling work environment, fostering professional development within the brand and the Kering Group. Managers are encouraged to build high-performing teams dedicated to excellence.

Balenciaga is committed to diversity and believes it enriches the workplace and customer experience. The brand values diversity in all forms and is an equal opportunity employer, selecting talent based on skills and brand values.