Balenciaga Customer Service Coordinator

Paris • France

Monday, August 4, 2025

Balenciaga, a distinguished name in luxury fashion, was founded by Cristóbal Balenciaga in 1917 in Spain and established its Parisian roots in 1937. Renowned for redefining modern haute couture through innovative form and technique, Balenciaga continues to uphold its founder's vision with bold collections in women's and men's ready-to-wear, accessories, and art objects. As part of the Kering Group, Balenciaga is committed to digital advancement and social and environmental responsibility, maintaining its position at the forefront of modernity. The brand's dedication to excellence is reflected in its leadership, with Pierpaolo Piccioli as the Creative Director since July 2025.

1. Lead a team of managers handling order entry, retail, and wholesale flows.
2. Oversee daily operations of the team, ensuring regular debriefs and feedback, skill development, and proactive improvement.
3. Process and monitor orders according to a strict schedule aligned with collection timelines.
4. Understand and respond to customer inquiries, resolving issues efficiently.
5. Collaborate with the team to regularly define priorities to meet customer demands.
6. Prepare and manage regular reports on customer service performance, aligning with defined objectives, and share insights with management.
7. Analyze customer feedback and satisfaction data to identify areas for improvement.
8. Support management in identifying weak signals and propose solutions.

1. Experience in customer service or sales administration and project management.

1. Bilingual proficiency in English; Italian is advantageous.
2. Proficiency in MS Office, SAP, and associated reporting tools.
3. Comfortable in an agile environment, with strong organizational and autonomous working skills.
4. Positive mindset and rigorous attention to detail.

Proven experience in customer service or sales administration, with a focus on project management.

Opportunity to join a passionate and dynamic team within a growing international environment. Professional development is encouraged within Balenciaga and the Kering Group.

Balenciaga fosters a diverse workplace, believing that diversity in all its forms enriches the workplace and customer experience. The company is committed to equal opportunity and selects talent based on skills and brand values, supporting employees to achieve success in a stimulating and fulfilling work environment.