Balenciaga Customer Service Administrator

Balenciaga, a prestigious name in the luxury fashion industry, is renowned for its avant-garde designs and innovative approach to fashion. As a part of the Kering Group since 2001, Balenciaga continues to influence the global fashion landscape with its iconic collections and commitment to excellence. The brand offers a dynamic and inspiring work environment that fosters professional growth and creativity.

1. Respond to customer inquiries and requests.
2. Monitor orders, pricing, and delivery of goods.
3. Provide activity reports to management.
4. Manage payments and coordinate with the collections team when necessary.
5. Provide shipping instructions.
6. Support customers with order management information, including administrative and logistical queries.
7. Gather customer insights to identify market trends and new business opportunities.

1. Experience in customer service or sales administration.

1. Customer-oriented with strong communication skills.
2. Bilingual proficiency in English; Italian is advantageous.
3. Proficiency in MS Office, SAP, and related reporting tools.
4. Comfortable in an agile environment, with strong organizational and autonomous work capabilities.

Previous experience in a customer service or sales administration role is required.

Balenciaga offers a stimulating and fulfilling work environment that encourages professional development within the brand and the Kering Group. Employees are supported to reach their full potential through a commitment to excellence and high-performance team dynamics.

Balenciaga is committed to diversity and inclusion, believing that varied perspectives enrich the workplace and enhance the customer experience. The brand values equality of opportunity and selects talent based on skills and brand values, fostering an environment where employees can thrive.