Balenciaga Client Development Project Manager

Paris • France

Tuesday, May 20, 2025

Balenciaga, a prestigious name in the fashion industry, is renowned for its avant-garde designs and rich heritage. Established in 1917 by Cristóbal Balenciaga, the brand has maintained its reputation for excellence and innovation. As part of the Kering Group since 2001, Balenciaga benefits from the resources and global reach of one of the world's leading luxury goods conglomerates. The company is committed to fostering professional growth and development within its ranks, offering a dynamic and inclusive workplace environment.

1. Develop and implement client strategy in collaboration with Data & Analytics and Retail Performance teams.
2. Align retail activation and client gifting with global client vision in partnership with the Insight team.
3. Lead 1:1 clienteling strategy with the Direct Marketing team, targeting activation and gifting initiatives.
4. Collaborate with training and merchandising teams to ensure seamless rollout of client development activations.
5. Monitor client clusterization and targeting through clienteling applications with the Insight team.
6. Support regional teams in defining and executing local strategies, focusing on key markets.
7. Conduct monthly client performance reviews with regional and market teams to drive decision-making.
8. Track and manage VIC (Very Important Client) KPIs, addressing inactive or downgraded clients.
9. Coordinate regional and HQ budgets for in-store events and gifting execution.
10. Provide insights and feedback to Client Development and local teams.
11. Oversee dashboard needs and KPIs with Insight teams based on client development requirements.
12. Lead regional teams in leveraging synergies and ensuring platform adoption in collaboration with IT and Kering teams.
13. Research and benchmark potential new features and technological developments.
14. Develop, roll out, and monitor VIC and Client Development dashboards with the Insight team to create specific action plans.

1. Minimum of 3-5 years of experience in a similar role.

1. Adaptability and quick learning ability.
2. Excellent attention to detail and organizational skills.
3. Strong team player with a collaborative spirit.
4. Entrepreneurial mindset with a passion for challenges.
5. Fluency in French and English.

A minimum of 3-5 years in a similar role within the luxury fashion industry is required.

Balenciaga offers a stimulating and fulfilling workplace environment, committed to professional development and career advancement within the House and the Kering Group.

Balenciaga fosters a diverse and inclusive workplace culture, valuing diversity in all its forms. The company is dedicated to setting employees up for success and encourages a collaborative and innovative environment.