Balenciaga Client Ambassador

Beijing • China

Monday, December 30, 2024

Balenciaga, a revered name in luxury fashion, is part of the illustrious Kering Group, a global leader in apparel and accessories. Known for its avant-garde designs and innovative approach, Balenciaga offers a dynamic and inspiring work environment, fostering creativity and excellence among its employees.

1. Achieve sales targets and KPIs with a focus on local and returning clients.
2. Develop and maintain a robust client database through the Luce app, emphasizing VIC and VVIC.
3. Enhance individual sales through OTO appointments and clienteling actions.
4. Address and report client requests and complaints to the Management Team.
5. Provide high-quality client feedback to the Management Team.
6. Stay informed on fashion trends and events, sharing insights with colleagues.
7. Collaborate with the stock team to ensure product availability.
8. Offer feedback to Store Management and Merchandising Team on product assortment.
9. Ensure seamless execution of the omnichannel client journey.
10. Present the Balenciaga universe and collections with a storytelling approach.
11. Provide tailored advice and build long-term client relationships.
12. Engage clients on product and brand values.
13. Propose clienteling initiatives to retain VIC and VVIC.
14. Execute product presentation and clienteling guidelines.
15. Maintain visual merchandising standards.
16. Exhibit professionalism and teamwork in all interactions.
17. Facilitate teamwork and mentor less experienced colleagues.
18. Support Store Management with field coaching.
19. Participate in sustainability goals.
20. Perform FOH and most BOH duties independently.
21. Process client transactions and promote omnichannel services.
22. Manage store deliveries and client shipments.
23. Contribute to stock control and inventories.
24. Transfer knowledge of company procedures to colleagues.
25. Support after-sales policy execution and provide feedback to management.

1. Successful completion of all training programs for Client Ambassador role if promoted internally.
2. Minimum of 2 years' experience at Balenciaga if promoted internally.
3. Minimum of 3 years' relevant sales experience if hired externally.

1. Strong clienteling and sales skills.
2. Excellent communication and storytelling abilities.
3. Proficiency in using client database applications.
4. Ability to work collaboratively in a team environment.
5. Strong organizational and multitasking skills.
6. Knowledge of fashion trends and luxury retail.
7. Proficiency in executing visual merchandising standards.

A minimum of 2 years' experience within Balenciaga for internal promotions or 3 years' relevant sales experience for external candidates.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and a vibrant work environment that encourages creativity and innovation.

Balenciaga fosters a culture of innovation, collaboration, and excellence. As part of the Kering Group, the company values diversity and sustainability, creating an inclusive environment where employees are encouraged to express their creativity and contribute to the brand's legacy.