Balenciaga

Client Ambassador

Balenciaga is a renowned luxury fashion house known for its innovative designs and high-quality products. The brand is part of the global luxury group Kering and is recognized for its commitment to excellence and creativity in the fashion industry.

1. Achieve sales targets and KPIs with a focus on local and returning clients.
2. Develop and maintain a client database through the Luce app.
3. Conduct one-to-one appointments and clienteling actions to boost individual sales.
4. Handle client requests and complaints, reporting to the Management Team.
5. Provide feedback on clients to the Management Team.
6. Stay informed on business environment, fashion trends, and events, sharing insights with colleagues.
7. Collaborate with the stock team to ensure product availability.
8. Provide feedback to Store Management and Merchandising Team on product assortment and sales trends.
9. Ensure seamless execution of the omnichannel client journey.
10. Present the Balenciaga brand and collections with a storytelling approach.
11. Offer personalized advice and build long-term client relationships.
12. Engage clients on product and brand values.
13. Propose clienteling initiatives to retain key clients.
14. Maintain visual merchandising standards.
15. Facilitate teamwork and mentor colleagues.
16. Support Store Management with field coaching.
17. Participate in achieving sustainability goals.
18. Perform front and back of house duties, including processing transactions and deliveries.
19. Promote and execute omnichannel services.
20. Support after-sales processes and provide feedback to management.

1. Successfully completed all training programs required for the Client Ambassador role if promoted internally.
2. Minimum of 2 years' experience at Balenciaga if promoted internally.
3. Minimum of 3 years' relevant sales experience if hired externally.

1. Strong sales and clienteling skills.
2. Excellent communication and teamwork abilities.
3. Ability to provide high-quality customer service.
4. Knowledge of fashion trends and the luxury market.
5. Proficiency in handling client transactions and store operations.

Minimum of 2 years' experience at Balenciaga for internal promotions or 3 years' relevant sales experience for external hires.

The position is based in Beijing, offering a dynamic and collaborative work environment. Balenciaga values professionalism, expertise, and a service-oriented approach, fostering a culture of excellence and innovation.